Bharat Sanchar Nigam [BSNL] — Refund not providing

I have request for BSNL broadband connection . He is asking to pay Rs2500 for 3 month plan and again asking Rs 2500 for installation charges which is refundable. Again asking Rs 3000.
I asked him to cancel the request and provide refund. He is asking Rs 1000 for cancellation charges.

Total paid : Rs 6000

But not refund provided till now . This is case of cheating and harassments with customers.

Please stop this, I don't know how many people are affecting this fraud

Website : https://bsnlbharatfiberdealer.co.in/
Phone : [protected]
Name : Pradeep singh
Email : [protected]@bsnlbharatfiberdealer.co.in

Please find the screenshots attachment more details