Bharat Sanchar Nigam [BSNL] — refund of money

On 28/07/2017 21:45 hrs i made a transaction for stv 68 1gb (1day validity). I received the msg stating the transaction is successful. Hence, i started using the internet. However after using ~31mb, 46 rupees were deducted from my balance. Customer care member told me that 68 rupees were received by the bsnl but due to some technical issue data was unavailable. When asked for refund i was told that i will receive 68 rupees after 24 hrs but not the 46 rupees.
Now, after two days i have not been refunded anything. Just now i talked to bsnl customer care, firstly, the lady was rude and kind of yelling even though i talked with dignity and secondly, i was told that there was technical issue hence my problem cannot be verified right now. And if there was any wrong transaction then my money would be refunded after 24hrs.
I have applied for porting my mobile number from one circle to other. Supposedly it will happen with in next 5days (By 4th or 5th august 2017). So, if my refund money is delayed enough then there is no point in the refund. Bsnl has no such facility to port the data and balance along with the number.
To summarise,
Firstly, i was betrayed by confirmation msg and no msg what so ever was sent saying that my data recharge was unsuccessful. I was made to believe that the data offer is on and i was again charged 46 rupees for using it
I was again betrayed by saying i will get back money by 24hrs and i got nothing even after 48hrs.
I had to face some rude behaviour from the customer care and was not ready to discuss problem. She kept repeating that we cannot verify your problem due to technical problem, so no action can be taken.
No msg was sent saying my problem has been registered. And no surity was given for repaying my loss.
I am going lose 114 rupees not because of any mistake of mine but because of your technical issues, your irresponsibility and your delay. I have been bsnl customer for more than 7 years and i have never been this much disappointed. Bsnl have become pathetic.