Bharat Sanchar Nigam [BSNL] — Regarding no service for bsnl wifi

Address:

Khutar, Singrauli, Madhya Pradesh

I have been equesting Mr. Shailesh Shukla who is bsnl wifi provider in Singrauli district of Madhya Pradesh. I have called him more than 15 times on different days for over a month's period of time. Everytime he assures that service/technical person is visiting your house to install the equipment, but sadly noone has visited single time. It's like he is making fool of me. It's very pathetic situation and due to this people's trust over bsnl looses. I am living in village-Khutar 300 mts away from bsnl tower situated in khutar market.
Please help in getting installation of bsnl wifi.