Bharat Sanchar Nigam [BSNL] — Removal and refund of wifi device

Hi I was using bsnl wifi broadband from last 2 and half years. My bsnl landline no. was[protected] and account no. was [protected]. I paid around Rs. 2950 plus gst for the wifi device which was installed on the roof of my house and I was promised that during the disconnection i will get the refund of Rs. 2950 for the wifi device. I wasn't happy with their services so I requested bsnl to disconnect my wifi connection and requested to refund the refundable amount of wifi device. Bsnl disconnected my wifi and asked me to contact their private contractor for the refund of wifi device. I contacted them and asked them to remove the wifi device from my home and refund the amount. They promised me multiple times but they never came. Now they don't even pick my phone. I have been harrssed by bsnl and their private contractor. I want the refund of the device i.e Rs 2950 plus compensation for the harresment.

Ravi Khanna
IL/19 INDRALOK COLONY NEAR PANT VIHAR, SAHARANPUR, 247001
Mobile [protected]