Bharat Sanchar Nigam [BSNL] — Removal of Dummy Pole

Address:

Hyderabad

Hi Team,
I raised a complaint online on 9th Dec 2021 to BNSL for the removal of the Dummy POLE that is causing a lot of inconvenience to the residents of the colony as there are open/cut wires. The Online Service Docket Number is BSNL/HQ/2021/EM-33827 .
On 21st Dec BSNL sent two officers along with the line man to check and confirm that there are no active BSNL telephone connections on the pole and the lineman Ramesh confirmed that this pole has no active connection and can be removed.
I am being told by the officers that I need to remove the pole by myself on my own money as the government has no labors/funds to do so.
They suggest I ask the contractor who is working on the sewage n water pipeline n laying new concrete road to remove the pole using a JCB ( to which they declined and asked to contact BNSL). However, they should do it only after I inform your officers n lineman and that they are present in the location.
Why should I be getting the work done? I never had a BSNL connection and I am being forced to do it all by myself at my own cost.
Can you advise on this please to get it removed?