Bharat Sanchar Nigam [BSNL] — server error

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my bsnl app

My name is karthik during recharge of 429 from mybsnl app after the payment file not found error came.. Amount was deducted from my bank so kindly please check the issue and i am unable to get whether it is bsnl fault or sbi fault so please kindly look at my issue and the details of the transaction are furnished below

My mobile number is [protected]
Mobile number:[protected]

Acc no:[protected]

Reference number - sbipg jt[protected]