Bharat Sanchar Nigam [BSNL] — simply pathetic dnd service

I had subscribed a bsnl prepaid number in 2016 by providing my aadhar card & rent agreement. Post activation i had registered for dnd service as well which was successfully done initially however have been rcvng limited nos o[censored]nsolicited messages particularly from real estate businesses very frequently & annoying even though had subscribed to "no call & no sms" option. When i downloaded the dnd 2.0 app from play store (Made by trai, which again is a govt body) & tried reporting the unsolicited messages, to my surprise i found my number was only registered for banking services & not for all 7 categories as was confirmed initially by the bsnl cc rep at 1909. This is the level o[censored]nderstanding of the cc reps in our country. Majorly these reps are all women who rcv our calls. Now if the customers shout at them for their irresponsible actions, the blame is on the customer for misbehaving with women employee. What a hypocritic state of affairs has become in this country. Govt employees are not liable for their inactions & misinformation given to a customer. Dats is why i said in my earlier post on t24 mobile that be it public or private company, in india the state of operations are simply disguting & frustrating for a customer to get value for their money. I don't hope anything better will ever happen here in this country.