Bharat Sanchar Nigam [BSNL] — the landline has been dead for more than 10 days and there is no response from bsnl to resolve the case.

Address:

Thrissur, Kerala

Good afternoon,
We have been using bsnl landline (Phone no.[protected] since 1990 under the name o[censored]rambath chandran. The connection that we are using is at the town named chelakkara, thrissur, kerala. I had registered the complaint 10days back and till this very minute none of your technicians have turned up to resolve the issue. They just keep giving excuses for not coming. We use the landline and der is a bill payment every month of atleast 2000rs. You can check the bills up till now. There is an old lady of age 87 years who resides at the place where the landline connection is and not even one person had the decency to help and fix the problem. There is a limit for waiting for this long. Even the day before we contacted them and still there was no response. We did not expect such a horrible service from you people. Why don't any of you have the minimum decency to get the problem resolved? Your technicians are taking everything for granted and this poor lady at home is waiting for the landline to get fixed as she doesn't use any other mode of communication. She is sturggling because of you. Just because of this reason what if she needs to make some emergency call and your phone has been dead then how the hell do you expect her to contact anyone at all. You people have given the worst service anyone can ever imagine. Even a little while back i called up the thissur bsnl head office the person is not even willing to listen to what the customer wants to say. They kept saying "if you want you can call 198 and check the status of your complaint. And if the complaint is registered and still no response make one more complain". Who the hell talks to their customer like that?? Bsnl customer care is supposed to help and resolve the issue of a customer and not talk like we are piece of garbage.
I want the problem to b fixed asap.
If not we will contact the customer coitmrt regarding your horrible service and behaviour.

Regards,
Vani sainath
(Email id. Inav. [protected]@gmail.com)