Bharat Sanchar Nigam [BSNL] — They take 2-3 months to provide broadband service

Address:

Mandi mohalla, Mysuru, Karnataka

15 days after submitting an application for broadband connection when I went to BSNL office to ask how long it will take for them to provide connection the BSNL staff told me to call them after 10-15 days.
They take 1 month to tell you whether broadband is available in your area or not. ( I LIVE IN CITY CENTRE)
And then take 2-3 months to provide connection.
My friend requested for a new connection in January but he still didn’t get it.
This is not acceptable. Action has to be taken!