Bharat Sanchar Nigam [BSNL] — Top up not activated

Address:

0471

I top up 220 in my mobile .when I top up, my balance is Rs.4 only, after top up I activate DATA57 [successfully ] then try to activate VOICE159, But I can't activate due to insufficient balance message, and I checked my balance, the balance amount is 39 .How it happen, then I enquired in customer care they inform me there is no recharge in my number.If there is no balance how DATA57 activate, and how I get RSS. 39 balance .I called 8 times in 3 days in customer care, no proper reply not yet received from there.