Bharat Sanchar Nigam [BSNL] — Unethical behaviour

25.4.16
Respected sir.
I made a complaint regarding a new bb connection ; i had sent a letter stating a detailed report about your dept. People in the area [ rajakilpakkam] to give a new bb in the place where there is a vacant point; but so far no reply and no response ; such a good position is your dept.
In the golden days of thayanithi maran, if we give an application in the office for a new bb connection, immediately the office people will come with us and give connection in the very same day or certainly the very next day.[ i had that golden experience ]; really they are golden days ; only maran alone has gone ; but you people, officers are there ; but what is going on ; nothing ; for an application no reply and no action ; only grievance is registered and docket no. Is given; that by the software system and not by human beings; even a retired professor is struggling to get a new bb connection; we can't imagine the illiterate.

But your dept. Is giving so many advertisements every day to attract people; are they to implement or for attraction to show your dept. Is alive; really it is a shameful activity regarding my attempts to get a new bb connection.
I am getting only
Grievance registered; docket number is : chn/pgo/2016/1814 [ 1.4.2016 ]
Grievance registered; docket number is : chn/pgo/2016/2117 [ 19.4.2016 ]
Respected sir,
How a central govt. Concern is working! Our pm modi wants everything perfect; but your dept. People work like this. Please take this matter seriously and let me have the connection immediately.

With thanks,
Yours faithfully,
Dr. V. Krishnasamy
My registration number is : dotel/e/2016/13552