Bharat Sanchar Nigam [BSNL] — Wrong deduction from mobile account for special 30 pack while streaming network

Address:Thiruvananthapuram, Kerala, 695583

Hi, while streaming network i got a message like "your pack special 30 pack rs49 7 days (51010) is activated". also, the amount got deducted from my mobile account ([protected]). i tried contacting the customer care but didn't get much help.
Date of deduction: 13th october 2016
Kindly note that "the promotional scheme is valid up to[protected]."
The pack has been deactivated as of now.
Please look into this and refund the amount.
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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My son lost his mobile along with sim [protected]. Pl block the sim.the imei no of phone isimei.1 [protected] and imei.2 [protected] and sl .no of phone redme 3s is 13480/20098292
I am using my BSNL sim No [protected] and now it is deactivated due to non -recharging in time. please reactivate my sim. For any enquiry contact me in the No [protected].

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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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