Bharat Sanchar Nigam Limited [BSNL] — Arrogant and unhelpful staff at' "makkool peedika" bsnl tel exchange

Address:	673105
Website:	bsnl

I own a BSNL PHONE CONNECTION[protected], am 69 years old and live alone with a fractured hand and damaged right leg in an accident. My phone rings up at odd hours and with difficulty, I reach for it 'thinking it could be my children living far away, but finds it belching awful songs; and tapping the cradle does not stop it . It carries on for the full time of more than ten minutes. And cannot even make a call for the whole period of song . while installing the phone I neither asked for any such facility except a broadband connection nor I was told that this song will be beamed to me in such odd hours .I had contacted the BSNL local tel exchange at Makkool peedika under Vatakara sub div several times, but asked me to go to customer care at Vadakara 6 KM away and give a request, to terminate a nuisance which I never asked for and was thrust up on me. The staff was so arrogant and said they cant do anything about it and even refused to give the customer care telephone number, asking me to take it from the telephone bill which I may or may not receive from the Post man. When we talk very loud about the customer care etc. etc. the treatment meted out to an old man is very ridiculous and deplorable.