Bharat Sanchar Nigam Limited [BSNL] — Broadband speed issue

Address:

Kottayam, Kerala, 686605

This is regarding a complaint which was registered in the online portal regarding the BSNL Broadband Data Speed issue. The details are given below:- SR : [protected] First Name: A.SHAJI Customer Id: [protected] Billing Account: A.SHAJI SSA: KOTTAYAM Circle: KL
I have already raised this complaint several times, but without my intimation, the complaint is closed without fixing the problem. I inquired about this in the local telephone exchange, they are saying that because of the cable fault, the line is not clear and full of disturbances. The telephone line for our connection is through post, the technician told that making the cable through underground will solve the problem. Also they told that they can't take any action without getting order from higher authorities.The broadband is not stady and too low in speed. As I am paying for unlimited Broadband plan (which offers 2mbps speed), it is a serious issue for me. Please take necessary action to solve my issue as soon as possible.