Bharat Sanchar Nigam Limited [BSNL] — Complaint against not working landline/broadband connection in my residence (phone no.[protected].

Address:	Jaipur, Rajasthan, 302023
Website:	www.bsnl.co.in

Dear sir,

With great regret i wish to mention below the poor landline/broad band service of bsnl:

1. From 12th march, 2016 onwards continuously i am lodging complaint in bsnl customer care number. The customer complaint/registration number is as under :-

Date complaint/registration no.
[protected] [protected]
[protected] [protected]
[protected] [protected]
[protected] [protected]
[protected] [protected]
[protected] [protected]

2. Whenever we are complaining the same message is coming again & again from bsnl side to contact mr.Prabhati lal mali, mobile no.[protected].

3. When we contacted mr.Prabhati lal mali, mobile no.[protected], he was not picking up the call. Then we came to know that he has retired from the services of bsnl one year ago.

4. Thereafter one staff of bsnl mr.Chothmal sharma, mobile no.[protected] was assigned the job on 18th march, 2016 against our complaint. He told us that the work will be done only when he will be given rs.500/-. As desired by him, we fulfilled his condition by paying rs.200/- & assured him that remaining rs.300/- will be given only after completion of the work. After getting rs.200/- mr.Sharma went away and never came back again. We have contacted him so many times on his mobile number [protected], but with great regret, all the time no proper response was received. He is only asking for the balance amount of rs.300/-.

Looking at bsnl and its apathy i am too shocked and felt ashamed of the people and the same system. Do bsnl need so many days to help a customer?

Therefore i request you to kindly look into the matter strictly and resolve my problem immediately without any further delay failing which i will have no other alternate but to move to consumer court and also higher authorities for the pain and agony i underwent with the bsnl poor service.

Thanking you & waiting for prompt action in the matter.

Yours faithfully,
Hans raj agarwal
“govindam”
Nc 1/5, sector no. 1,
Main road, vidyadhar nagar,
Jaipur, rajasthan – 302023)
[protected]