Bharat Sanchar Nigam Limited [BSNL] — Complaint closed without resolving

Address:

Howrah, West Bengal, 711104

I am living in Howrah, West Bengal.
Suffering from no broadband connection and Landphone connection. It have been 6 (six) days of trouble.
On[protected], I have made my first complaint but closed without repairing. Repeated complaint on[protected], but same scenario.
Then seeing such negligence I was bound to inform to [protected]@bsnl.co.in, but still 4 days have passed no result.
It seem that the local BSNL (Calcutta Telephone) authority is so much reluctant that, they don't care for any solution.
I am not the single victim, the local Bsnl office (Howrah), has been a pain for many ones mainly with their misbehavior.