Bharat Sanchar Nigam Limited [BSNL] — Incomplete information provided before connection

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I am complaining about the broadband internet connection and services provided by BSNL. When i took the connection i was not given every details about the connection and many aspects of the connection was either not told to me or was not known to the person who was sent by BSNL. My connection was done by one of the officials of BSNL NOIDA SECTOR 39 branch. I was told that the Bill for the first time will be more(not telling me the specific details) and after one month it will be just 675(the amount of my broadband plan). But in the series of Bills i saw that a lot of amount(1296 approx) in the name of landline connection and broadband security was taken and next month again(1700). when i asked the customer care to explain this they could not and when i went to the BSNL office they were also unable to explain me and asked me to go to a different office. Now my internet connection is not working but every month i am getting bills and i want to cut my connection but they are saying to pay it. I need to disconnect it now. This connection cost me 2000(This anount was taken as 1500(modem)+500 (security) and i was NOT EVEN GIVEN A BILL) + 1296 rps with such bad connection and services. IF i had known initially that they will be charging so much i would have not taken the connection on the first place. Now my every month they are adding 675 rupees as my broadband connection(that too is not working and i am ion the defaulters section).BSNL is a govt interprise but they dont know how to talk to the customer they do not tell us details. Please help me to clar this connection. I will not give a single penny to this company after the pathetic services they have given.