Bharat Sanchar Nigam Limited [BSNL] — Landline phone[protected] "dead" for more than a year

Address:	North 24 Parganas, West Bengal, 700129
Website:	www.bsnl.co.in

My BSNL landline no.[protected] is lying dead for more than one year now. On 14.02.2015 I booked a docket, number [protected], with BSNL which has not been resolved. The problem, it seems, is "severe underground cable fault". The bloody BSNL has not been able to fix my problem in one year!! I keep getting telephone bills for the rental. When will my phone be operative again?? Will the BSNL buggers reply ????
If it has become such an useless entity now, why does it try to fool us with all those advertisements about new facilities ? Shouldn't they keep the existing ones operative ??? I hope to hear from BSNL WITHIN ONE WEEK.