Bharat Sanchar Nigam Limited [BSNL] — Mobile services related

Address:

600078

I got new bsnl mobile connection on December 7th of 2015 from tiruvannamalai with the charge of 120 rupees. On December 19th of 2015, I got message saying some web address without having any information about the charge. When i pressed on that, iam not able to view any information on that website because of very slow internet connection from bsnl sim. Within ten minutes, i got message saying i have been charged for 7 rupees. The main purpose of the bsnl sim where i bought is to use data. Till now I am using the very slow internet. I am not able to view any page after getting bsnl settings for internet. Regarding the issue, I called to customer care and I explained about it. And asked to deactivate & requested for refund. And got the complaint number as 5L19TN300273. And he said refund process would take for 7 business days. When I asked about this today(04/01/2016), one of the customer support said the subscribed account has been deactivated but refund can not be processed because in order to process refund the deactivated account needs to be active. Informed to support that the first support person didn't informed about that but she is not listening what iam trying to say. Hence asked to get supervisor, she put me on hold for nearly 36 minutes & disconnected the call. Again I called, the other customer support transferred & got disconnected for 3 times. Finally reached supervisor & tried explaining about the issue but he said since the activation is done from my end. So he won't refund the 7 rupees. In this issue, iam very tired about supervisor because he not even apologised for the disconnection I faced for three times & put on hold for 36 minutes for three times. And supervisor tried explaining that if the refund is requested it would be processed and paid whether the subscribed plan is active or deactive. In this case, what iam going to do is just going to use the available balance through the sim to trash. And very funny in this issue is supervisor don't have the permission to process 7 rupees from his authorisation. It is the worst services from government concern.