Bharat Sanchar Nigam Limited [BSNL] — Payments made through netbanking for mobile stv recharge but recharge not done

Address:

Kangra, Himachal Pradesh, 176061

I have done stv top up of rs. 198/- and validity extension of rs. 96.00 for bsnl mobile no. [protected] (Himachal pradesh) on 16 march 2016 using netbanking. The reference number appearing in my bank statement for the above transactions are[protected]ig0bqvjoc7 (Rs. 198.00) and[protected]ig0bquxjm1 (Rs. 96.00) . Till date no recharge done.

I have contracted payu they have informed on 28.3.16 as under

With the provided details, we have found the below transaction on www.reload.in and the same mail is marked to the merchant for further action. We request you to please contact the merchant regarding services/refund against the below transactions:

Transaction id customer name amount status payu id

Rl1366945
- 198.00 captured [protected]

Rl1366654
- 96.00 captured [protected]

Hi team,

Please refer the mail from the customer regarding the above successful transaction. Request you to please address the query at the earliest.

Please help me getting my money back