[Resolved]  Bharti Axa — Policy_elite

Your Policy Number - 503-9577910 9 messages Bharti AXA Life Insurance, Unit, Complaints Thu, Nov 30, 2023 at 3:53 PM To: Arun Mishra Dear Sir/Madam, Greetings from Bharti AXA Life Insurance. This is with reference to your email dated 29 November 2023 and your captioned policy number with us, kindly note that your grievance has been registered under Complaint Reference No. 231130155138 and we are looking into the matter. We wish to inform you that your complaint is being attended to by Pooja Shetty from Grievance Redressal Cell and we shall respond to you within 14 days from the receipt of your e-mail. Further, kindly note that, should the need be, we may contact you on your registered contact number to address your concerns. We thus request you to share your alternate contact details (if any) or the convenient time (anytime between Monday to Friday, 9.30am to 6pm) to speak to you. In case of any further information or assistance, our customer service executives would be glad to assist you. Please get in touch with us through following options: · Write to us at [email protected] · Call toll free 1800-102-4444s · SMS SERVICE to 56677 · Visit our nearest branch in your city For locating a branch near you, please visit www.bhartiaxa.com We value your association with our company and look forward to resolving your concerns to the best of your satisfaction. Yours sincerely, Akshay Jadhav Grievance Redressal Cell Bharti AXA Life Insurance Company Limited Our Grievance Redressal Procedure Step 1: Inform us about your grievance In case you have any grievance, you may approach our Grievance Redressal Cell: · Lodge your complaint online at https://www.bhartiaxa.com · Call us at our toll free no. 1800 102 4444 · Email us at [email protected] · Write to us at the address mentioned above · Visit our nearest branch and meet our Grievance Officer who will assist you to redress your grievance/ lodge your complaint Step 2: Tell us if you are not satisfied In case you are not satisfied with the decision of the above office or if you have not received any response post completion of 14 days, you may write to Head - Customer Service for resolution at: · Write to our Head - Customer Service at the address mentioned above · Email us at [email protected] In case of any further concerns, please inform us within 8 weeks of receipt of resolution, post which your complaint would be deemed to be resolved to your satisfaction. Step 3: If you are not satisfied with the resolution provided by the company In case you are not satisfied with the decision/ resolution of the Company or if you have not received any response from the Company, you may approach the Insurance Ombudsman at the below address. Alternatively, to locate any other Ombudsman office, please visit https://www.bhartiaxa.com or www.irdai.gov.in or https://www.cioins.co.in/Ombudsman The Company has in place Anti-Fraud control policy to protect the interest of customers and the same is available on our website https://www.bhartiaxa.com for your reference Notification from the Regulator: As per the regulatory notification, please note that all future payouts related to your policy will be done through Electronic mode. Request you to submit the NEFT / bank account details at your nearest branch office along with a copy of the cancelled cheque and in case of non-personalized cheque please submit copy of bank statement, if not submitted earlier. CIN No.: U66010MH2005PLC157108 On Wed, Nov 29, 2023 at 7:12 PM Arun Mishra wrote: Hi, Please find the policy details as given below. Policy Number:5039577910 Regards, Arun Mishra On Wed, 29 Nov 2023, 18:08 Bharti AXA Life Insurance, Unit, Complaints, wrote: Dear Sir/Madam, Greetings from Bharti AXA Life Insurance! This is with reference email dated 29 November 2023 and your captioned policy number with us, We request you to kindly share your correct Life insurance policy number or policy bond copy with us for further investigation. In case of any further queries/clarification, request you to write on [email protected] from your register email ID. We value your association with our company and look forward to resolving your concerns to the best of your satisfaction. Regards Varsha Dalvi Grievance Redressal Cell Bharti AXA Life Insurance Co.Ltd On Wed, Nov 29, 2023 at 4:52 PM Arun Mishra wrote: Hi Axa Team, It's really a very bad experience with AXA since I have been trapped and misguided by AXA agents for purchasing the policy. one person from AXA team (Mayank Shukla -7055261708) called me in sep 2023 and given me totally wrong information along with him one subordinate was also there Priyanjal (9582544917) who also convinced me to purchase the policy by giving false Attractive benefits of policy. I had been told that the entire family would be covered under this policy for medical benefits (Cashless + reimbursement facility) along with a savings plan, so I purchased this policy in last sep months & started following up with Mayank to confirm by when i will be getting medical cards but its been already two months gone still I have not received any medical related doc/cards. Today when I called customer care to inquire about it, Aditi (Customer Agent) confirmed to me that as such no benefits are included in this policy. For reference sharing whatsapp chat where clearly i asked Mayank about medical cards/ coverage policy link etc but he never responded clearly otherwise i could have communicated in the very starting. Please help me to refund my amount and cancel the policy & also request you to please disable my ECS (Auto payment). Regards, Arun Mishra Bharti AXA Life Insurance, Unit, Complaints Tue, Dec 5, 2023 at 5:46 PM To: Arun Mishra Dear Mr. Mishra, This is with reference to your complaint through email dated 29th November 2023 and the telephonic conversation you had with us dated 04th December 2023. As per the same discussion, we appreciate your patience and understand that you have certain documentary evidences (WhatsApp Chat Conversation) to support your allegation. We request you to submit the below mentioned details for further investigation of your concern: • Screen Recording of Relevant WhatsApp Chat Conversation with Contact Number visibility of Sales Person (since inception) We request you to email us a scan copy at [email protected]. Alternatively, you may submit the same at your nearest branch in order to enable us to verify the same. Kindly note that submission of the above mentioned evidence are mandatory for further examination of your complaint and we therefore request you to submit the same within 15 days from the receipt of this email. Further, we wish to inform you that your request to deactivate Auto Debit / ECS has been processed from our end. Please feel free to write to us at [email protected] for any further queries. We would be glad to resolve your concerns, if any. We thank you for your patience and understanding in this regard. Yours sincerely, Yogita Temkar Grievance Redressal Cell Bharti AXA Life Insurance Company Limited Our Grievance Redressal Procedure Step 1: Inform us about your grievance In case you have any grievance, you may approach our Grievance Redressal Cell: · Lodge your complaint online at www.bhartiaxa.com · Call us at our toll free no. 1800 102 4444 · Email us at [email protected] · Write to us at the address mentioned above · Visit our nearest branch and meet our Grievance Officer who will assist you to redress your grievance/ lodge your complaint Step 2: Tell us if you are not satisfied In case you are not satisfied with the decision of the above office or if you have not received any response post completion of 14 days, you may write to Head - Customer Service for resolution at: · Write to our Head - Customer Service at the address mentioned above · Email us at [email protected] In case of any further concerns, please inform us within 8 weeks of receipt of resolution, post which your complaint would be deemed to be resolved to your satisfaction. Step 3: If you are not satisfied with the resolution provided by the company In case you are not satisfied with the decision/ resolution of the Company or if you have not received any response from the Company, you may approach the Insurance Ombudsman at the below address. Alternatively, to locate any other Ombudsman office, please visit www.bhartiaxalife.com or www.irdai.gov.in or http://www.cioins.co.in/ombudsman.html The Company has in place Anti-Fraud control policy to protect the interest of customers and the same is available on our website www.bhartiaxa.com for your reference Notification from the Regulator: As per the regulatory notification, please note that all future payouts related to your policy will be done through Electronic mode. Request you to submit the NEFT / bank account details at your nearest branch office along with a copy of the cancelled cheque and in case of non-personalized cheque please submit copy of bank statement, if not submitted earlier. CIN No.: U66010MH2005PLC157108 [Quoted text hidden] Arun Mishra Tue, Dec 5, 2023 at 6:45 PM To: "Bharti AXA Life Insurance, Unit, Complaints" Hi Yogita, Kindly find this attached screen recording for your reference. As per Mayank medical cards supposed to be delivered after Diwali holidays so post Diwali, so i started calling him to get the clarity on the same but now he stop answering my call. Regards, Arun Mishra [Quoted text hidden] Recorder_05122023_181050.mp4 22787K Arun Mishra Wed, Dec 6, 2023 at 4:08 PM To: "Bharti AXA Life Insurance, Unit, Complaints" Hi Yogita, Today I got the call from Mayank and According to him medical benefits are there with policy, kindly check the attachment. Regards Arun Mishra On Tue, Dec 5, 2023 at 6:45 PM Arun Mishra wrote: Hi Yogita, Kindly find this attached screen recording for your reference. As per Mayank medical cards supposed to be delivered after Diwali holidays so post Diwali, so i started calling him to get the clarity on the same but now he stop answering my call. Regards, Arun Mishra On Tue, 5 Dec 2023, 17:47 Bharti AXA Life Insurance, Unit, Complaints, wrote: Dear Mr. Mishra, This is with reference to your complaint through email dated 29th November 2023 and the telephonic conversation you had with us dated 04th December 2023. As per the same discussion, we appreciate your patience and understand that you have certainh documentary evidences (WhatsApp Chat Conversation) to support your allegation. We request youh to submit the below mentioned details for further investigation of your concern: • Screen Recording of Relevant WhatsApp Chat Conversation with Contact Number visibility of Sales Person (since inception) We request you to email us a scan copy at [email protected]. Alternatively, you may submit the same at your nearest branch in order to enable us to verify the same. Kindly note that submission of the above mentioned evidence are mandatory for further examination of your complaint and we therefore request you to submit the same within 15 days from the receipt of this email. Further, we wish to inform you that your request to deactivate Auto Debit / ECS has been processed from our end. Please feel free to write to us at [email protected] for any further queries. We would be glad to resolve your concerns, if any. We thank you for your patience and understanding in this regard. Yours sincerely, Yogita Temkar Grievance Redressal Cell Bharti AXA Life Insurance Company Limited Our Grievance Redressal Procedure Step 1: Inform us about your grievance In case you have any grievance, you may approach our Grievance Redressal Cell: · Lodge your complaint online at www.bhartiaxa.com · Call us at our toll free no. 1800 102 4444 · Email us at [email protected] · Write to us at the address mentioned above · Visit our nearest branch and meet our Grievance Officer who will assist you to redress your grievance/ lodge your complaint Step 2: Tell us if you are not satisfied In case you are not satisfied with the decision of the above office or if you have not received any response post completion of 14 days, you may write to Head - Customer Service for resolution at: · Write to our Head - Customer Service at the address mentioned above · Email us at [email protected] In case of any further concerns, please inform us within 8 weeks of receipt of resolution, post which your complaint would be deemed to be resolved to your satisfaction. Step 3: If you are not satisfied with the resolution provided by the company In case you are not satisfied with the decision/ resolution of the Company or if you have not received any response from the Company, you may approach the Insurance Ombudsman at the below address. Hý [Quoted text hidden] Call recording MAYANK AXALIFE_231206_120733.m4a 7019K Bharti AXA Life Insurance, Unit, Complaints Wed, Dec 6, 2023 at 4:15 PM To: Arun Mishra Dear Sir/Madam, Greetings from Bharti AXA Life Insurance We refer to your email dated 06 December 2023 with regard to your above mentioned policy, kindly note that your grievance has been registered under Complaint Reference No. 231130155138 we are looking into the matter. We wish to inform you that we are reviewing the matter and shall revert within 2 weeks from the date of receipt of your complaint. Please feel free to write to us at [email protected] with any further queries or clarifications that you may require. Yours Sincerely, [Quoted text hidden] [Quoted text hidden] Bharti AXA Life Insurance, Unit, Complaints Wed, Dec 6, 2023 at 8:36 PM To: Arun Mishra Dear Mr. Mishra, This is with reference to your complaint through email dated 06th December 2023 pertaining to above mentioned policy number held with us. We appreciate your patience and acknowledge the supporting documentary evidences (WhatsApp Chat Conversation) to support your allegation. We request you to re-submit the same in below mentioned format for further investigation or re-evaluation of your concern since Sales Person's contact number is not visible in the shared evidences: • Screen Recording of Relevant WhatsApp Chat Conversation with Contact Number visibility of Sales Person (since inception) We request you to email us a scan copy at [email protected]. Alternatively, you may submit the same at your nearest branch in order to enable us to verify the same. Kindly note that submission of the above mentioned evidence are mandatory for further examination of your complaint and we therefore request you to submit the same within 15 days from the receipt of this email. [Quoted text hidden] [Quoted text hidden] Arun Mishra Wed, Dec 13, 2023 at 12:50 PM To: "Bharti AXA Life Insurance, Unit, Complaints" Hi All, Please find this attached WhatsApp chat screen recording as well as audio recoding of Mayank (Bharti Axa Agent). Kindly look into this matter on priority and procced to refund my deducted amount (50 K ) as soon as possible. Regards, Arun Mishra [Quoted text hidden] 2 attachments Call recording MAYANK AXALIFE_231206_120733.m4a 7019K WhatsApp_Chat_Mayank_AXA.mp4 11821K Bharti AXA Life Insurance, Unit, Complaints Wed, Dec 13, 2023 at 1:06 PM To: Arun Mishra Dear Sir/Madam, Greetings from Bharti AXA Life Insurance! We refer to your email dated 13 Dec 2023 with regard to your above mentioned policy, kindly note that your grievance has been registered under Complaint Reference No. 231213130632 we are looking into the matter. We wish to inform you that we are reviewing the matter and shall revert within 2 weeks from the date of receipt of your complaint. Please feel free to write to us at [email protected] with any further queries or clarifications that you may require. Yours Sincerely, Varsha Dalvi Grievance Redressal Cell Bharti AXA Life Insurance Company Limited [Quoted text hidden] [Quoted text hidden] Arun Mishra Fri, Dec 15, 2023 at 3:07 PM To: "Bharti AXA Life Insurance, Unit, Complaints" Hi All, Few days back I registered one complaint against my policy- 503-9577910 & today I received one call (Person name -Karan ) he was threatening me & forcing me to take back my complaint otherwise I will not be able to get a single rupees refund. For reference i have attached the call recording kindly check and take necessary action. Regards, Arun Mishra [Quoted text hidden] 2 attachments Call recording +917065925445_231215_143254.m4a 1098K Call recording 18001024444_231215_141841.m4a 2181K