Bharti AXA Customer Care
AXA Group
Customer satisfaction rating: 48%
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COMPLAINTS

Bharti AXA Customer Care

AXA Group

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Address
1st Floor, The Ferns Icon, Survey No. 28, Doddanekundi
Bangalore
Bangalore District
Karnataka
India - 560037
Landmarks:Next to Akme Ballet
Off Outer Ring Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
74
down
38

Phone:
Phone:
up
45
down
35

Additional info
Ahmedabad
Office of the Insurance Ombudsman, 2nd floor, Ambica House, Nr. C.U.Shah College 5, Navyug Colony, Ashram Road, Ahmedabad – 380 014
Tel: +91 79 2754 6840
Fax: +91 79 2754 6142

Bhopal
Office of the Insurance Ombudsman Complex, 2nd floor 6, Malviya Nagar, Bhopal - 462 003
Tel:
+91 75 5276 9201
+91 75 5276 9202
Fax: +91 75 5276 9203

Bhubaneshwar
Office of the Insurance Ombudsman 62, Forest Park, Bhubaneshwar – 751 009
Tel: +91 67 4259 6455
Fax: +91 67 4259 6429

Chandigarh
Office of the Insurance Ombudsman S.C.O. No.101, 102 & 103 2nd floor, Batra Building, Sector 17-D, Chandigarh – 160 017
Tel:
+91 17 2277 2101
+91 17 2270 6196
EPBX: +91 17 2270 6468
Fax: +91 17 2270 8274

New Delhi
Office of the Insurance Ombudsman 2/2 A, Universal Insurance Bldg.Asaf Ali Road, New Delhi – 110 002
Tel:
+91 11 2323 9633
+91 11 2323 9611
Fax: +91 11 2323 0858

Guwahati
Aquarius, Bhaskar Nagar, R.G. Baruah Rd., Guwahati - 781 021
Tel: +91 36 1241 3525
EPBX: +91 36 1241 5430
Fax: +91 36 1241 4051

Hyderabad
Office of the Insurance Ombudsman 6-2-46 , 1st floor, Moin Court Lane Opp. Saleem Function Palace, A.C.Guards, Lakdi-Ka-Pool Hyderabad – 500 004
Tel:
+91 40 6550 4123
+91 40 2332 8709
+91 40 2332 5325
Fax: +91 40 2337 6599

Ernakulam
Office of the Insurance Ombudsman 2 ND Floor, CC 27/2603, Pulinat Building , Opp. Cochin Shipyard, M.G. Road, Ernakulam – 682 015
Tel:
+91 48 4235 8734
+91 48 4235 8759
Fax: +91 48 4235 9336

Kolkata
North British Bldg 29, N. S. Road, 3rd Flr., Kolkata -700 001
Tel:
+91 33 2221 2666
+91 33 2221 2669
Fax: +91 33 2221 2668

Lucknow
Office of the Insurance Ombudsman Jeevan Bhawan, Phase 2, 6th floor, Nawal Kishore Rd. Hazratganj, Lucknow – 226 001
Tel:
+91 52 2220 1188
+91 52 2223 1331
+91 52 2220 1269
Fax: +91 52 2223 1310

Mumbai
Office of the Insurance Ombudsman,Jeevan Seva Annexe, 3rd floor, S.V.Road, Santacruz(W), MUMBAI – 400 054
PBX: +91 22 2610 6928
Fax: +91 22 2610 6052

View More Information...

Customer satisfaction rating
48%
Complaints
602
Pending
0
Resolved
286
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
SunClosed

Bharti AXA related photos (84)

Bharti AXA Complaints & Reviews

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Bharti Axa — health policy

 Lokesh Vanapalli on Apr 19, 2019
Sir/Madam

My policy no J9114048. Today I went to Yashoda hospital Secunderabad for My son's medical check up.Doctor advised a minor surgery.when I approached Insurance section at Yashoda hospital Secunderabad, they told me that there is no TPA service on my policy.I called Customer care toll free twice and they are not responding properly.further one of them advised to mail customer care.I was surprised with this answer.later I called Family Health plan insurance TPA Limited whose number provided by Bharti AXA in the policy document.They told me that my policy lapsed.I surprised and...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — offering loan and making insurance

 Lalvai on Apr 18, 2019
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Hi,
Am from kolkata This is to inform you That some frauds are being involved here To making fools to the peoples here To they're offering peoples here to make BHARTI AXA LIFE INSURANCE AND AND OFFERING LOANS
The ph no they use is [protected]
DSA NAME-NSB CAPITAL, KOLKATA

We are requesting you take action against this to both of the company bharti axa amar heb life...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — two-wheeler insurance claim denied

 Priyatham K on Apr 16, 2019
Hi,

I have raised a claim on feb 11th, 2018 and have given my two-wheeler in the service center (Sarram autocrafts, orr, mahadevapura, bangalore) on the same day for repair. I got a call from service center after two weeks that insurance survey has been completed and repair has been done. I got no call from insurance company so i have called the customer care and got the insurance handler details but the number was not working. Finally, i got a call from another handler in march asking for the claim details. Informed that survey has been done and am waiting for your call to claim...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — policy is already cancelled but amount to be refunded

 sanjeev Kangar on Apr 9, 2019
Hi, this is very unfortunate that i had cancelled my policy on 26th march'19 but still my amount is not refunded in my ac and i am continuously calling to customer care as well as they are not getting resolution so kindly support to refund the amount on priority as soo many days have already passed kindly confirm is this the right way to deal with customer whereas 14 days crossed, i am requesting for resolution else i have to seek alternate option....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — car insurance documents not received even after 4 days of payments

 Chaitra B on Mar 27, 2019
I had paid the renewal of my car insurance on 23rd march 2019; however I have not received the policy documents soft copy till 27th march. After several contacts to customer care they are least bothered and are telling if u wish u can go ahead a file complaint in consumer court but we can not provide the document due to technical issues. On Saturday 23rd March I have received many mails from Bharti AXA regarding to make payment for insurance but now there is no any further mail after they received the cash.. Neither they are reversing the payment nor providing insurance policy documents....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — incorrectly debited amount is not refunded yet

 lakshmi_n1211 on Mar 27, 2019
On jan 8th bharti axa didn't issue my policy even though amount of 1.6k was debited. I raised this issue with them asking for refund providing confirmation from my bank stating the transaction. They are now not ready to refund as they claim the policy was for february and that they can't process refund after the expiry date. I followed up with them every single day and yet no response....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — complaint

 Golam Mohammad on Mar 27, 2019
Dear sir,

Hamara bharti axa mein ek policy[protected] tha aur 2 year chal kar bhandh
Hogaya hai fir bharti axa se phone aya bola ki aapka policy due hai aap ek kam kariye rs-30000/- de dijiye to aapka policy start hogayega lakin hua nahi aur ek new policy bana diya hai policy no[protected] galat hua hai hamara sath plz hamko hamara payment uapas chahiye sir plz.....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — reference with claim number i9m065iq

 Robin Talwar on Mar 27, 2019
This is regarding my motor insurance handled by bharti axa

Car : audi a4
Build : 2012
Color : red
Accidental date : 16th feb
Claim raised : 26th feb

Details of accident
My vehicle was busted by a heavy moving vehicle from right side and in order to avoid further clash my dad took an immediate left which ended up bringing scratches on left side. Hence my luxury vehicle got scratches and dent on both sides.

Complaint #1
8 days after raising complaint the surveyor went to workshop.
I called multiple...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — harassment from telemarketing employee

 Rohit Noronha on Mar 25, 2019
Received a call from number [protected] on saturday the 23rd of march at 7:30 p. M (19:30 hrs). The person asked me if i was interested in the bharti axa insurance and i responded by saying that it was highly inappropriate to be called so late in the night and unsolicited.
I told the caller that it was not appreciated and proceed to disconnect the call.
A couple of minutes later the caller kept giving me missed calls on my phone. When i would pick up, there would be no answer. I had about 4 missed calls and 3 calls without an answer. Finally i called back and the person picked up...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — fraud done by bharti axa company and his broker. [Resolved]

 sukchain khattra on Mar 23, 2019
Myself avtar singh. I have two policies from your company. I was misguided by ‘bharti axa companies’ broker. He assured me that, ‘i’ will provide you all the policy benefits, within a month on the basis of our companies best benefits schemes. He also asked me for pension schemes, ongoing after policy benefit. He asked me for single instalment only, nothing else.
But, when ‘i’ did a policy, they sent me policy with another terms and conditions. It is totally fraud done with me. Now, ‘i’ just want to get my money back as early as possible. Otherwise, ‘i’ will take legal...
Complaint comments  Read comments Complaint category Health & Life Insurance

Bharti Axa — claim not being processed

 Deepak Velichety on Mar 23, 2019
Claim no. 559083 & Policy no. S9838127

I have sent the discharge certificate on 16 Feb and later emailed on 21 Feb & 14 Mar for updates.

There is no response. (except "the concerned team will get back to you" & that concerned team never got back to me).

Kindly process the claim and tranfer the money to my account. This type of customer service is ridiculous and totally unprofessional....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa General Insurance — regarding poor service

 Poonammehta7 on Mar 22, 2019
This is to inform you that i had my flight from goa to new delhi on 20.03.2019 at 9:30 pm. This flight was delayed for 2 hours.
My pnr no is s6ly3f & policy no are sx6424306 and sx6424305.
I called at bharti axa general insurance customer care if there is any help i can get in case of flight delay. Despite of 10 calls no body has picked my call & helped me.
Now my question is what is the benefit of taking insurance when company even dont pick your call in emergency.
Why we should spend more when there is no benefit will be given by company.
I am really thankful...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — refund not received for cancelled policy (policy no. j9112601)

 ashish.khattar on Mar 18, 2019
I purchased the bharti axa health insurance policy (policy no. J9112601 ) on 21st January 2019, and paid premium of Rs. 26, 278.00 by credit card. However, i was not happy with the list of their network hospitals, and cancelled the policy within the cool in period on 27th January 2019. Customer care confirmed that policy is cancelled and that i will receive the full premium refund within 10-15 days. But now it's almost 2 months, and i still haven't received my premium back. The customer care do not respond to my emails and just give assurance of escalation over the phone. The grievance was also...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — policy no. 501-3745095 [Resolved]

 Deb_ban on Mar 17, 2019
An employee of kolkata office of bharati axa life insurance named by mrs. Manisha dey cheated me by promising me that this insurance will be for five years and after the payment of two premiums, i can surrender this and will get back the whole paid amount including the 18000/- (From other insurance) and for that she will be liable for this. This promise she made in front of my family members. She also confirmed me that there will be no pressure for the payment of premium further if i pay the second premium of nearly 27000/- (Half for the second year probably) and i paid that also. Moreover she didn't...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — bharti axa - bharti axa elite advantage plan policy sold to me fraudulently [Resolved]

 Ragghuraj Arora on Mar 16, 2019
Raghuraj arora on march 16th 2019 submit a complaint
Two employees of gbic misguided me (Their respective names are purnima shukla & rajeev shukla from a/c department, later on i came to know that mrs. Purnima shukla is a sr. Councilor from gbic (Government body of insurance council) and not from irda)
The case started when i came to know that the amount is less than what i paid to icici prudential in 03 years. It was then assigned to mrs. Purnima shukla of gbic who suggested me to freeze the amount in icici prudential as their team did not live up to their commitments. So accordingly...
Complaint comments  Read comments [1]Complaint category Insurance

Bharti Axa — car insurance policy renewal for car insurance i2314051 [Resolved]

 Asitkumar25 on Mar 16, 2019
I have submitted my car insurance policy renewal amount on 11th march 2019 as previous policy was getting expired on 12th march. I have been continuously following up customer service executive but no response. Two customer service lead, jude and domnic gave me false commitment that it would be done in 24 hours and then 48 hours but it is still not solved... Now they are not responding on my calls. Need immediate intervention please... My car policy number is i2314051...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Bharti Axa — kindly cancel the policy and refund the amount... [Resolved]

 sanjeev Kangar on Mar 16, 2019
I want to cancel this policy because of personal issue So kindly refund the amount of 50000.

And initialy I was not aware of the all terms and conditions as well as whatever was said regarding the policy that is not found in actual that's why I want to cancel this and want the refund amount.
******************************************************************...
Complaint comments  Read comments Complaint category Loans

Bharti Axa — money not credited for the claim [Resolved]

 paritala9 on Mar 11, 2019
Claim no: i9m05yag
Policy : sa640019
Incident happen : 07/02/2019
Bike hand over : 13/02/2019

Till today claim amt is not credited and atleast your concern members is not responding and your toll free number is haaa i dont want to waste my time about talking not working number.

Respond immediately to the following mail id with proper explanation.

Paritala. [email protected]
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Bharti Axa — missguided customers [Resolved]

 gsip on Mar 11, 2019
I had purchase a policy elite advantage
Where the agent told to give me loan against policy from mahindra finance.
1 policy was generated of rs.50000/- after that they make a call to take an other policy for noc.

The agent told me not to give loan while u get policy for noc.

At the time of policy broker told me the 30 days free look period for cancellation but after noc call doubt created and i make a call to bharti axa customer care they guide me to go to nearest branch. When i visited there and discuss with their people, they straight forward no to cancel...
Complaint comments  Read comments [2]Complaint category Loans

Bharti Axa — mis selling of policy and signature false of life insured [Resolved]

 parthapray on Mar 10, 2019
Dear sir/ madam,
This is to inform you that my father (Proposer-madan mohan ray), who is a senior citizen have done few life insurance policies (Policy numbers are mentioned above) of bharti axa life insurance co. Ltd. For few of those policies i (Mr. Partha pratim ray) am life insured. For other policies my mother (Mrs. Archana roy) is life insured the representative of the company came to my father and asked to do few single premium policies. My father did those policies with his whole life’s hard earned money by keeping trust on bharti axa life insurance co. Ltd.. For the policies where...
Complaint comments  Read comments Complaint category Insurance

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