Bharti AXA Customer Care
AXA Group
Customer satisfaction rating: 38%
Submit a Complaint
454
COMPLAINTS

Bharti AXA Customer Care

AXA Group

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Address
1st Floor, The Ferns Icon, Survey No. 28, Doddanekundi
Bangalore
Bangalore District
Karnataka
India - 560037
Landmarks:Next to Akme Ballet
Off Outer Ring Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
49
down
25

Phone:
Phone:
up
34
down
20

Additional info
Ahmedabad
Office of the Insurance Ombudsman, 2nd floor, Ambica House, Nr. C.U.Shah College 5, Navyug Colony, Ashram Road, Ahmedabad – 380 014
Tel: +91 79 2754 6840
Fax: +91 79 2754 6142

Bhopal
Office of the Insurance Ombudsman Complex, 2nd floor 6, Malviya Nagar, Bhopal - 462 003
Tel:
+91 75 5276 9201
+91 75 5276 9202
Fax: +91 75 5276 9203

Bhubaneshwar
Office of the Insurance Ombudsman 62, Forest Park, Bhubaneshwar – 751 009
Tel: +91 67 4259 6455
Fax: +91 67 4259 6429

Chandigarh
Office of the Insurance Ombudsman S.C.O. No.101, 102 & 103 2nd floor, Batra Building, Sector 17-D, Chandigarh – 160 017
Tel:
+91 17 2277 2101
+91 17 2270 6196
EPBX: +91 17 2270 6468
Fax: +91 17 2270 8274

New Delhi
Office of the Insurance Ombudsman 2/2 A, Universal Insurance Bldg.Asaf Ali Road, New Delhi – 110 002
Tel:
+91 11 2323 9633
+91 11 2323 9611
Fax: +91 11 2323 0858

Guwahati
Aquarius, Bhaskar Nagar, R.G. Baruah Rd., Guwahati - 781 021
Tel: +91 36 1241 3525
EPBX: +91 36 1241 5430
Fax: +91 36 1241 4051

Hyderabad
Office of the Insurance Ombudsman 6-2-46 , 1st floor, Moin Court Lane Opp. Saleem Function Palace, A.C.Guards, Lakdi-Ka-Pool Hyderabad – 500 004
Tel:
+91 40 6550 4123
+91 40 2332 8709
+91 40 2332 5325
Fax: +91 40 2337 6599

Ernakulam
Office of the Insurance Ombudsman 2 ND Floor, CC 27/2603, Pulinat Building , Opp. Cochin Shipyard, M.G. Road, Ernakulam – 682 015
Tel:
+91 48 4235 8734
+91 48 4235 8759
Fax: +91 48 4235 9336

Kolkata
North British Bldg 29, N. S. Road, 3rd Flr., Kolkata -700 001
Tel:
+91 33 2221 2666
+91 33 2221 2669
Fax: +91 33 2221 2668

Lucknow
Office of the Insurance Ombudsman Jeevan Bhawan, Phase 2, 6th floor, Nawal Kishore Rd. Hazratganj, Lucknow – 226 001
Tel:
+91 52 2220 1188
+91 52 2223 1331
+91 52 2220 1269
Fax: +91 52 2223 1310

Mumbai
Office of the Insurance Ombudsman,Jeevan Seva Annexe, 3rd floor, S.V.Road, Santacruz(W), MUMBAI – 400 054
PBX: +91 22 2610 6928
Fax: +91 22 2610 6052

View More Information...

Customer satisfaction rating
38%
Complaints
454
Pending
0
Resolved
174
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
SunClosed

Bharti AXA Complaints & Reviews

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Bharti Axa — cheating and mis-selling by the bharti axa life of policy elite advantage

 rajeshgari on Jul 20, 2018
Bharti Axa person called and came over to my place to sell Elite Advantage policy.

It was said that if you pay Rs 1 Lac per annum for 12 years then you get Rs 22 Lacs after 12 years. Alternatively you get Rs 1.1 Lacs p.a. as pension starting from 13th year till death or you can take Rs 1.1 Lacs till whenever you want and then take back Rs 22 Lacs during closure of the policy.

Now after the receipt of the policy Number[protected] document it is mentioned in the policy document that you get Rs 11.7L only after 12 years.

Even after checking the same...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — branch is not taking response of our call

 Preetam Srivastwa Golu on Jul 17, 2018
We are from a agriculture insurance company We have insured the some farmer from uco bank gaya and we need some query regarding premium debit transaction number but The main branch gaya is not taking call, we are dailing on this number: [protected] from our number [protected].

Please make it helpfull and do the needful its urgent for us and give respons asap....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — inaccurate claim assessment for private car insurance policy claim

 sr2k_in on Jul 10, 2018
I filed a claim against Bharti Axa private car policy no I2303527 for damage caused to my vehicle TATA ZEST by another TATA ACE small truck on 27/06/2018 . insurance surveyor's assessment for claim is inconsistent with the nature of damage caused inspite of physical verification. Request a factual assessment against the claim lodged and diagram attached....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — policy no.500-9148213- repayment of policy amount and subsequent amount collected for release the above policy

 Mani K.P on Jul 9, 2018
Respected Sir,
My father have taken the above policy in b.axa during year 2012. Some fraudulent activities of the company further amount not paid. Requested them to repay the amount but they have not done it. Now in may you may take 3 policies one in the name of Exide naattu insurance others in b.axa insurance.accodingly Rs.37750+10500+8750 all the three policies received. Now their phone calls are switched of or does not exist. So I am too much afraid of their activities. Sir due to interest of my policy i have paid further amount i request you kindly register a complaint and redress my...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — misselling of policy,.. cheated against some excited offers..

 Riteshsingh1988 on Jul 3, 2018
I've two policy with bhartiaxa..[protected],[protected]..

Where i've been cheated from bhartiaxa agents ms. Kashish mishra contact no.: +91-[protected] (From branch: videocon tower karolbagh).

I've only taken 2nd policy because she told that i'll get some refund every month for the policy i've taken before financial year closing.. I can't afford to pay such a big amount near 1lac now...

Please help me to close one policy & get my money back... I've all call recording with me which i can share as an evidence.. She also miss communicate me so that i'll...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa Life Insurance — pf and pension withdrawal

 Born To Reign on Jul 2, 2018
Being an employee of the establishment with employee. Id 39609 now want to withdraw my pf and pension but the company is not giving a helping hand. I sent them many e-mails but they are not telling me the actual procedure how to withdraw it. I requested the company's hr department to help me but they don't seem to be serious about my issue.
Rayees magray
[protected]...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — fraud company and now again fraud

 Vikasv6579 on Jun 29, 2018
Dear all from the last 4. Years bharti axa company not support me after many time i call and complaint online for that bharti axa agent fraud with me and forged my sign but bharti axa company not support so pls don't force me to use abuse language or go on social media with abuse language so refund my money it's my hardworking money policy no[protected]...
Complaint comments  Read comments Complaint category Insurance

Bharati Axa Life Insurance — complaint no:pun-l-008-1718-0379

 Kumbharsc on Jun 21, 2018
Dear sir,
You are here informed that your complaint dated 11 th sept 2017 has been registered arising out of policy no[protected],[protected] issued by the respondent.

All documents provided to office within 10 days receipt of this notice.
Request ed you to need help me get from my money and cancelled this policy.
Thanks
Sachin kumbhar
[protected]...
Complaint comments  Read comments [1]Complaint category Insurance

Bharti Axa — surrender of policy no.500-9148213

 Mani K.P on Jun 20, 2018
Respected sir,

I have taken the above policy in b. Axa during the year 2012. I have approached so many times for surrender but they have not obliged it. During the lost month they have urged to take additional policy in exide batary insurance and b. Axa insurance polices then only your above policy surrender value will be paid to you. Accordingly as per their guide lines i have taken three policies one from exide batary (No.[protected] b. Axa[protected] and other one not yet received. I belive them and paid rs. 37750+10500+8750 for the three policies. Today i phoned them nobody...
Complaint comments  Read comments [2]Complaint category Insurance

Bharti Axa — cancellation of policy 501-7251108

 goyalneeraj on Jun 20, 2018
Sir,
I want to cancel my policy no.[protected] of bharti axa life elite advantage plan of base premium of rs.100000 i recd my policy bond on dated 06.06.2018 by post on study it i am not able to continue this policy. So i request you to cancel my policy as soon as you can and refund my amount to my bank. My registered mail id is goyalarpit41@gmail.com
Thanks

Arpit goyal
Mathura...
Complaint comments  Read comments Complaint category Health & Life Insurance

Bharti Axa — cancellation of policy no 501-7095554

 goyalneeraj on Jun 15, 2018
Sir,
I want to cancel my policy no.[protected] of bharti axa life elite advantage plan of base premium of rs.150000. I recd my policy bond on dated 08.06.2018 by post on study it i am not able to continue this policy. So i request you to cancel my policy as soon as you can and refund my amount to my bank. My registered mail id is srilaxmimetalworks@gmail.com
Thanks
Neeraj goyal
Mathura...
Complaint comments  Read comments Complaint category Health & Life Insurance

Bharti Axa — cancellation of policy no.501-7256966

 Rahul _Agarwal on Jun 15, 2018
Sir,
I want to cancel my policy no.[protected] of bharti axa life elite advantage plan of base premium of rs.95692.98. I recd my policy bond on dated 07.06.2018 by post on study it i am not able to continue this policy. So i request you to cancel my policy as soon as you can and refund my amount to my bank. My registered mail id is tanurashi49@yahoo.co.in.
Thanks
Shikha agrwal
Mathur...
Complaint comments  Read comments Complaint category Health & Life Insurance

Bharti Axa — about.. humse fraud kiya.. gaya

 Samad sultan on Jun 10, 2018
Sir,
Aapki company dwara hamari ek policy krayi gyi... Jisme ki hme btaya gya. Ki ye 1 time paid pension plan h.. Hmse ye policy krayi gyi.. Aapki company k agent ne hme ye sb baatein bta kr.. Hmse policy kradi.. Jesa ki hmse dhoka dhadi.. Or fraud kiya gya h.. Uske baad dusre agent n kha ki m aapka amount recover kra dunga.. Aaap mujhe..35000₹ ka neft kra dijiye.. Kese ki neft hote hi. Unhone us amount ki policy kra kr k.. Bond hmko bheje diya.. Ese hote hote. Hmse fraud kiya gya.. Or aaj bhi aapki company k agent bol rhe h ki aapka amount company m h.. Jiska amount..₹2100000 bta rhe.....
Complaint comments  Read comments Complaint category Other

Bharti Axa — not getting accidental insurance claim

 amitsonibhattu on Jun 9, 2018
Sirs,
I have my car insured by your company. My car registration number was hr22h 9899. On 28 jan 2018 my car got accident. I represented all formal documents before your company representatives in fatehabad in time for approval of full dep for accidental claim. I personally represented myself at your rohtak branch for verification. But till date i haven't got claim amount from your company. Please look over this issue as it is getting very delayed for the unknown reason.
My policy no: fpv/12348566/h1/05/004566
Thanks
Amit soni...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — claim number i8m03ifc - (full damage claim is not given by surveyors)

 Puneet Takkar on Jun 6, 2018
I have purchased a bharati axa car insurance 11 months back with all his features and after understanding the all services provided by bharati axa.

On 28th may, i come with a damage claim in sawan hyundai at panipat. The day i have submitted my car to sawan service center.

4 -5 day back before i gave my car to same service center at that time my car don't have any damage reported at service center by my self.

When surveyors comes for inspection they deny for the claim and said this is not fresh damage.

But my car get damage at the same...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — policy bond not received

 Ajayaggarwalreliance on Jun 4, 2018
Dear sir/mam
My policy no [protected] but policy bond not recived today i complaints many time your coustmer care but no body help me and i vist your branch and post office but no respond any one please provide me my policy bond not recive in two day otherwise i take necessary action i will see you in concourt

Thank ®ards
Ajay aggarwal
[protected]...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — ill treatment on phone with me and my elderly mother

 Tejus Gunjikar on Jun 1, 2018
I was called by rohit khan (Senior relationship executive) mobile no ([protected]) yesterday for some scheme. I informed him please dont call if i am interested i will contact bharti axa. But in spite of the request he still contact on my landline phone and started speaking rubbish with my mother. Then wen i asked him why did he called back again he stated shouting on me saying. Than i told i cant see your scheme on your website than he shouted this scheme is for you... "tuje chaiye ke nahi".
Then he was shouting for a while and i asked him from where did you get this number he said.."tari...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — resignation letter not accepting at jodhpur rajasthan

 Vksjs89 on Jun 1, 2018
Hello boss give me acceptance on hand written application but not want to give resignation acceptance through mail, and refused to put on seal on hand written resignation, they are telling that we don't have seal, and many excuse.

No one get salary slip from the date of joining.
If asking then excuse of system n software.

Please look into the matter and visit once...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — free look period purposely missed by the office [Resolved]

 Rathan. C. K on May 31, 2018
Hi,

This is with regard to the free look period for the policy number[protected]
I have returned the policy on 27th march to amit after consistent telephone follow up. Below is the mail correspondence in this regard. The return was done with in the free look period (Received on 23rd march)

However i was expecting the refund to my account and till date had not received it.
I have been consistently in touch with robert rani and amit who are in the bangalore office, in this regard and they have been promising that it will happen and kept pushing the dates...
Complaint comments  Read comments [1]Complaint category Insurance

Bharti Axa — misguiding, misbehaving, torturing [Resolved]

 Gautam04 on May 28, 2018
The claim handler (Mrsambhu nath) is having a wrong attitude. He has done the wrong deduction and when i ask for authentic documents (Forensic report) because he denotes wrong statements for deduction. When i ask and demand forensic report he is denying and saying i will not give and i will close your file soon. After this, he is not reverting my emails. I call to him that i'll report to consumer affairs, he dares to do.

I have asked some question which he is not giving answers still i am waiting:

He had deducted claim amount without giving prior information.
Complaint comments  Read comments Complaint category Insurance

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