Bharti AXA Customer Care
AXA Group
Customer satisfaction rating: 45%
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572
COMPLAINTS

Bharti AXA Customer Care

AXA Group

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Address
1st Floor, The Ferns Icon, Survey No. 28, Doddanekundi
Bangalore
Bangalore District
Karnataka
India - 560037
Landmarks:Next to Akme Ballet
Off Outer Ring Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
71
down
36

Phone:
Phone:
up
45
down
33

Additional info
Ahmedabad
Office of the Insurance Ombudsman, 2nd floor, Ambica House, Nr. C.U.Shah College 5, Navyug Colony, Ashram Road, Ahmedabad – 380 014
Tel: +91 79 2754 6840
Fax: +91 79 2754 6142

Bhopal
Office of the Insurance Ombudsman Complex, 2nd floor 6, Malviya Nagar, Bhopal - 462 003
Tel:
+91 75 5276 9201
+91 75 5276 9202
Fax: +91 75 5276 9203

Bhubaneshwar
Office of the Insurance Ombudsman 62, Forest Park, Bhubaneshwar – 751 009
Tel: +91 67 4259 6455
Fax: +91 67 4259 6429

Chandigarh
Office of the Insurance Ombudsman S.C.O. No.101, 102 & 103 2nd floor, Batra Building, Sector 17-D, Chandigarh – 160 017
Tel:
+91 17 2277 2101
+91 17 2270 6196
EPBX: +91 17 2270 6468
Fax: +91 17 2270 8274

New Delhi
Office of the Insurance Ombudsman 2/2 A, Universal Insurance Bldg.Asaf Ali Road, New Delhi – 110 002
Tel:
+91 11 2323 9633
+91 11 2323 9611
Fax: +91 11 2323 0858

Guwahati
Aquarius, Bhaskar Nagar, R.G. Baruah Rd., Guwahati - 781 021
Tel: +91 36 1241 3525
EPBX: +91 36 1241 5430
Fax: +91 36 1241 4051

Hyderabad
Office of the Insurance Ombudsman 6-2-46 , 1st floor, Moin Court Lane Opp. Saleem Function Palace, A.C.Guards, Lakdi-Ka-Pool Hyderabad – 500 004
Tel:
+91 40 6550 4123
+91 40 2332 8709
+91 40 2332 5325
Fax: +91 40 2337 6599

Ernakulam
Office of the Insurance Ombudsman 2 ND Floor, CC 27/2603, Pulinat Building , Opp. Cochin Shipyard, M.G. Road, Ernakulam – 682 015
Tel:
+91 48 4235 8734
+91 48 4235 8759
Fax: +91 48 4235 9336

Kolkata
North British Bldg 29, N. S. Road, 3rd Flr., Kolkata -700 001
Tel:
+91 33 2221 2666
+91 33 2221 2669
Fax: +91 33 2221 2668

Lucknow
Office of the Insurance Ombudsman Jeevan Bhawan, Phase 2, 6th floor, Nawal Kishore Rd. Hazratganj, Lucknow – 226 001
Tel:
+91 52 2220 1188
+91 52 2223 1331
+91 52 2220 1269
Fax: +91 52 2223 1310

Mumbai
Office of the Insurance Ombudsman,Jeevan Seva Annexe, 3rd floor, S.V.Road, Santacruz(W), MUMBAI – 400 054
PBX: +91 22 2610 6928
Fax: +91 22 2610 6052

View More Information...

Customer satisfaction rating
45%
Complaints
572
Pending
5
Resolved
255
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
SunClosed

Bharti AXA related photos (79)

Bharti AXA Complaints & Reviews

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Bharti Axa — car insurance not received after payment

 Pragadeeshc on Feb 13, 2019
I have made payment for car insurance renewal on Jan 29th but didnt receive any document till Feb 13th.When contacted the customer care, all I came to know is that they can see only my previous policy document(Royal sundaram) and no update on the new policy document.Now want to cancel the policy and get a refund.
Even after raising so many complains via email and phone calls, they are not responding....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — elite advantage hdb finance

 A Man A on Feb 9, 2019
I had purchase a policy elite advantage
Where the agent told to give me loan against policy from hdb finance.
2 policy were generated after that in the name of noc again 2 policy were genertaed.
Total of four policy now.
The agent told me not to give loan details while u get policy confirmation cal.
If bhartia axa is using such cheap tricks just to generate policy than i swear i will take this to worst level.
Now i want't bhratia axa to cancel my policy without any money getting debited from it.
3 agents involve in this
Vishal jain - [protected]
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — call from call center for policy

 Samarsinh Jadhav on Feb 8, 2019
Dear Sir,
I got minimum 4-5 calls from Bharati Axa Company for policy purchase. I have told them minimum 10 times that I am not interested in their policy, but they are going call every day on my both personal phones ([protected], and [protected]).
I have talked to their manager also, he told me that they will not call again but the call center candidates call me every day.
The call center numbers are ([protected], [protected], [protected])...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — cancellation of my policy

 Dilip Madhukar on Feb 7, 2019
Dear sir,

I bought policy[protected] dated december 27, 2018 for rs. 50, 000 to be paid annually for a period of 10 years.

This policy was sold to me by an agency " but international insurance brokers pvt. Limited. (Broker code - 210667). While selling this policy they had promised that with this insurance policy, i will be able to secure a loan of inr 5 lacs from bajaj finance.

When i checked with bajaj finance after my policy was done, they refused to grant any loans on the policy. I requested the bharti axa to cancel my policy and the same could...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — despite renewal soft copy of policy no q0097579 not received till date and after making complaint being misguided repeatedly

 prreeti1 on Feb 4, 2019
Hello, i had updated my grievance through consumercomplaint.in last week that how even after online renewal and sharing details of same bharti axa fails providing me my policy papers whose id is q0097579. After posting my complaint i did received a message from grievance cell bharti axa that their complaint redressal cell will soon get the matter sorted out. But am shocked to see that after this company sends me last year's policy paper with forged date entered on one page quoting same to be of 2019 however in all other pages it was loud and clear that the above mentioned sent policy is of 2018....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Bharti Axa — done fraud by making me purchase policy

 inderjit singh on Feb 4, 2019
I was asked to take up a policy of bharti axa life insurance since i was in need of personal loan. I was told that ill get loan against the policy from Citi bank. The bharti axa agent name is apparently Aniket & Atul. He told me that u need any loan against this policy when u will get call from bharti axa for verification. I took two policy of Rs 49999 each. Recieved multiple calls of verification from Mr. Aniket saying he is calling from Citi bank for verification. He took lot of interest until there was the policy process going on but post that i didn't get loan. I tried to talk to the concerned...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — cancel axa bharti-axalife policy-501-8282557

 Wahid Saini on Feb 3, 2019
Namaste,

My policy no[protected] this is second complaint still axa bharti-and
Smc insurance broker pvt ltd persons are making fool not cancelling the policy,

(Smc insurance brokers pvtltd) broker code 062481, staff is calling and saying without them no one have power to cancel the policy, even ceo of axa bharti have no power to cancel my policy. Now all person are start calling those who call me whem purchase of, when i tried to cancel the policy from 27th dec 2018 they have not received my call even some person have switched off also.
Now 4 different...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa General Insurance — regarding my bike policy renewal insurance

 karunakarganreddy on Feb 2, 2019
I have done my payment on 5th of January 2019 to renew my bike insurance.i have called the company on [protected] for almost 4-5 times in January month, regarding my insurance soft copy or hard copy, they had given me a request number 01854881, i have waited almost one month for the soft copy of my policy, on 2nd February they said your policy has not yet generated.i had wasted my time and money by taking the policy from this insurer .iam attaching the transaction details of my payment as proof
Transaction ID: BAXAGEMLP[protected]
Customer reference no:fa0103
Policy no:SA349787...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — dont process of any auto debit for the insurance

 Raja Jo on Feb 2, 2019
I have received the following sms from bank:

Dear customer mandate reference no: hdfc[protected] issued to bharti axa life insurance co. Ltd with value rs. 20000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

I have not given any mandate. Please resolve the issue. Screen shot of the sms is attached herewith. Please kindly dont process of any auto debit for the insurance without my knowledge...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — wrong policy date issued for two wheeler policy

 pranavdeolekar on Feb 2, 2019
Hi,

My two wheeler policy s8787222 is issued with wrong insurance date. I have been following up with customer care over email with no reply. This is more than 8 days now, i have been complaining. No one is there to reply.

Your grievance email to kiran and ashish are also bounced back. Is there any way we can complaint?

Please connect asap on pranavdeolekar@gmail.com

Thanks
Pranav...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — insurances

 chauhandilip on Jan 30, 2019
Hi,

I already have a petrol car insurance with you guys but recently i installed a CNG kit in my car and wanted to update my policy.I have called 5 times in the past 25 days and had also sent you my updated Rc book copy as well.I was assured each time that i would be recieving my updated policy in 3 to 4 working day but i never received it and its almost a month since my first call to you guys.Morover, I didn’t even get a call back from your company regarding any delay.If this is the pathetic customer service that you guys are providing then I would definitely not renew my policy...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Bharti Axa — policy cancellation issue and making fool

 Virendar saini on Jan 29, 2019
Namaste!!!


Dear sir/maam,


My self virendar saini, my policy no[protected], i saw your policy on internet, i shown intrest on that policy and i submitted my mobile no and mail address there, after that until i submitted document copy to axalife office i received more than 12-15 call from your online agent/executive with in 5-7 hours, i received my policy on 17th dec 2018. Because of some serious family problem i tried to cancel my policy from 27th dec 2018, but unfortunately i did not find the right way how to cancel even i try to call back axalife...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — despite renewal soft copy of policy no q0097579 not received till date

 prreeti1 on Jan 29, 2019
Hello,
I just want to know why there is a delay in posting the soft copy of health insurance which i renewed on time i. E[protected]. My policy no. Is q0097579, verification was done on 23rd but till date i am waiting for my policy copy.

Pls respond with the copy as soon as possible. Transaction screenshot is being attached for your reference...
Complaint comments  Read comments Complaint category Health & Life Insurance

Bharti Axa — not received my policy copy. almost 3 months now

 AchyuthB on Jan 28, 2019
I payed the insurance premium on 6th November 2018, but still i have not received my policy copy nor there is any update on the same.

Below are the request numbers raised for the same. Non of them are resolved.

[protected] Raised by Ahmed
[protected]
[protected] Raised by Shive
[protected] Raised by Haresh on 14-January-2019
[protected] Raised by Seenath on 14-January-2019
[protected] Raised by Shweta on 24-January-2019, Email forwarded to Senior Manager, Ayman Man
[protected] Raised by Sailee on 28-January-2019,...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — customer mandate reference no

 Bijan Saha on Jan 28, 2019
Hi Bharti Axa

my old policy number is [protected]

Today Januar 28, 2019 at 10:48 am I got an SMS from HDFC Bank as following

" Dear Customer Mandate reference no: HDFC[protected] issued to BHARTI AXA LIFE INSURANCE Co.LTD with value Rs.60000.00 and frequency ADHO is received today for processing.In case of any issue please get in touch with your branch."

I contacted with my hdfc home branch .personal banker could not help me on this.

I have never did any commitment to do any payment to Bharti Axe Life insurance to pay...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — no response or soft copy provided yet for car insurance renewal

 vardhaman narasagoudar on Jan 22, 2019
On jan wed, jan 16, 10:24 am 2019, did an online payment for car insurance renewal transaction identification number : baxagemlp[protected], till date i have not received the soft copy yet. They had assured/promissed me that i will get the soft copy within 24 hrs as they had marked it as urgent.

But till date i have not received the copy nor no one form the team has addressed my issue. I have been mailing & constantly trying to reach the customer care but in vain

Very disappointed by the bharati-axa team for the false commitment promised & fooling customer....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — car insurance no policy has been given till 19 january, already payment made on 8 january 2019

 vaibhav_sai on Jan 19, 2019
Hi,

My name is a vaibhav patil, i have taken policy of car insuarance bharti axa on 8 january. After the payment made on 8 january i didnt receive copy of insurance polic till 19th of january. After calling customer service number[protected]. Your executive sweta said that they didnt have any details of ar insuarnce with my mobile number. After giving my car details they said that deatils are there and ask me to give my mail id. Which is very suprising to me that none of bharti axa contacted me after insuarnce payment made and also i have already give all the details to bharrti...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — bharti axa cold calling

 Pushkar Marathe on Jan 18, 2019
I have been receiving calls from Bharti AXA for some time now. I have asked each time to put me on Do Not Disturb list and I receive promise that they will do. But there is always another person who calls me again. This been going on around many days now and am very much upset about this. Today (18 January 2019) also I received call from number+91 [protected]. I forgot name of lady but his manager claims to be Sameer Kulkarni who said that he receives list directly from IRDA. I am not sure when IRDA started selling contact lists directly. I have already sent email for BhartiAXA and IRDA as well and...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — loan fraud against policy mortgage

 Nitin Kumar7 on Jan 16, 2019
I was offered 0% loan againt my bhatri axa policy. They suggested me that if i took a policy from bharti axa then they will mortgage it and will give the lump sum amount of 4 lac within 30 to 35 days. But now it has been a very long time no amount has been received yet. There were two guy's 1st ajay chauhan [protected] & 2nd is rakeah - [protected] both the # are still active and i hope they are still making fools to others. Last time they said because i tried to cancel my policy so my loan disbursement got stopped and now no amout will be provided to me.

I am in a trap now and...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — policy document not issued [Resolved]

 varshneygaurav01 on Jan 14, 2019
I have my car insurance with bharti axa general insurance. My policy expired on december 28, 2018 (Which i could not renew before deadline). Later an inspection was done from company representative (As policy expired). After confirmation received from inspection representative, i paid the premium of inr 7947 on january 05, 2019. Details of the online transaction were provided to customer care representative. I was assured that i'll get the policy document in a day. But till now (January 14, 2019), i have not received the policy document (Neither hard copy not soft copy). I called the customer care...
Complaint comments  Read comments Complaint category Insurance

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