Bharti AXA Customer Care
AXA Group
Customer satisfaction rating: 39%
Submit a Complaint
517
COMPLAINTS

Bharti AXA Customer Care

AXA Group

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Address
1st Floor, The Ferns Icon, Survey No. 28, Doddanekundi
Bangalore
Bangalore District
Karnataka
India - 560037
Landmarks:Next to Akme Ballet
Off Outer Ring Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
56
down
30

Phone:
Phone:
up
40
down
28

Additional info
Ahmedabad
Office of the Insurance Ombudsman, 2nd floor, Ambica House, Nr. C.U.Shah College 5, Navyug Colony, Ashram Road, Ahmedabad – 380 014
Tel: +91 79 2754 6840
Fax: +91 79 2754 6142

Bhopal
Office of the Insurance Ombudsman Complex, 2nd floor 6, Malviya Nagar, Bhopal - 462 003
Tel:
+91 75 5276 9201
+91 75 5276 9202
Fax: +91 75 5276 9203

Bhubaneshwar
Office of the Insurance Ombudsman 62, Forest Park, Bhubaneshwar – 751 009
Tel: +91 67 4259 6455
Fax: +91 67 4259 6429

Chandigarh
Office of the Insurance Ombudsman S.C.O. No.101, 102 & 103 2nd floor, Batra Building, Sector 17-D, Chandigarh – 160 017
Tel:
+91 17 2277 2101
+91 17 2270 6196
EPBX: +91 17 2270 6468
Fax: +91 17 2270 8274

New Delhi
Office of the Insurance Ombudsman 2/2 A, Universal Insurance Bldg.Asaf Ali Road, New Delhi – 110 002
Tel:
+91 11 2323 9633
+91 11 2323 9611
Fax: +91 11 2323 0858

Guwahati
Aquarius, Bhaskar Nagar, R.G. Baruah Rd., Guwahati - 781 021
Tel: +91 36 1241 3525
EPBX: +91 36 1241 5430
Fax: +91 36 1241 4051

Hyderabad
Office of the Insurance Ombudsman 6-2-46 , 1st floor, Moin Court Lane Opp. Saleem Function Palace, A.C.Guards, Lakdi-Ka-Pool Hyderabad – 500 004
Tel:
+91 40 6550 4123
+91 40 2332 8709
+91 40 2332 5325
Fax: +91 40 2337 6599

Ernakulam
Office of the Insurance Ombudsman 2 ND Floor, CC 27/2603, Pulinat Building , Opp. Cochin Shipyard, M.G. Road, Ernakulam – 682 015
Tel:
+91 48 4235 8734
+91 48 4235 8759
Fax: +91 48 4235 9336

Kolkata
North British Bldg 29, N. S. Road, 3rd Flr., Kolkata -700 001
Tel:
+91 33 2221 2666
+91 33 2221 2669
Fax: +91 33 2221 2668

Lucknow
Office of the Insurance Ombudsman Jeevan Bhawan, Phase 2, 6th floor, Nawal Kishore Rd. Hazratganj, Lucknow – 226 001
Tel:
+91 52 2220 1188
+91 52 2223 1331
+91 52 2220 1269
Fax: +91 52 2223 1310

Mumbai
Office of the Insurance Ombudsman,Jeevan Seva Annexe, 3rd floor, S.V.Road, Santacruz(W), MUMBAI – 400 054
PBX: +91 22 2610 6928
Fax: +91 22 2610 6052

View More Information...

Customer satisfaction rating
39%
Complaints
517
Pending
23
Resolved
195
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
SunClosed

Bharti AXA Complaints & Reviews

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Bharti Axa — fraud calls for getting loan against bharti axa insurance

 contactpratul on Nov 17, 2018
I was asked to take up a policy of bharti axa life insurance since i was in need of personal loan.i was told that ill get loan against the policy from Andhra Bank. The Bharti Axa Agent name is apparently Kajal Sharma. She told me that dont say that u need any loan against this policy when u will get call from bharti axa for verification.i tried cross checking her authentication but couldnt do much. Recieved Multiple calls of verification from Mr. Aakash Sharma saying he is calling from Andhra Bank for verification. He took lot of interest until there was the policy process going on but post that...
Complaint comments  Read comments Complaint category Insurance

Bharati Axa Life Insurance — policy not pertaining to me and I got sms about payment

 Sundararajan SN on Nov 15, 2018
Policy no. [protected] is not pertaining to me and i have received a sms

Stating there will be a ecs debit on 24th november 2018. Pl clarify and instruct

The company to act on this urgently so that to avoid any tension if payment

Mode is on ecs i am worrying toomuch. Please forward this complaint and

Send us a reply to my email and expecting a fast reply...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — payment made and received insurance copy with wrong nominee details

 rpandith on Nov 14, 2018
Hi team,
I've paid in full for a 4 wheeler insurance to bharti axa through vendor easyinsure from bangalore. After several follow ups i received soft copy of insurance in oct end and with completely wrong nominee details.
I've raised this issue with bharti axa and easyinsure several times and bharti axa representative was rude and asked me to complain whereever i want.
I clearly told i gave right nominee details and it was bharti axa's mistake to miss it and i told i dont need an endorsement and need a single original copy with correct nominee details and have since oct sent...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — regarding not receiving of policy bond

 anoopsingal85 on Nov 14, 2018
I have taken an elite advantage plan and welcome kit is received by 13.10.2018.
But, according to the executive, the policy bond will be receive with 15 days of welcome kit.

There was some error in welcome kit details mentioning wrong email and mother name mentioned in the place of father name.

The same was approached to the executive withing 2 days of receiving the welcome kit.

But, now the executive is ignoring my calls.

I request you to kindly reimburse my paid amount (Rs. 72000/-).
My details are:

Name:...
Complaint comments  Read comments Complaint category Health & Life Insurance

Bharti Axa — no response at all after buying a policy

 Srianth83 on Nov 13, 2018
I have a two wheeler insurance policy with bharti axa which has to be renewed last week.

I have tried to reach out to them on multiple channels, but they were successful in not responding via all channels.
N'o response fromtheir toll free/customer care mail and even from complaints section.

Poor customer service from bharti axa
Can anyone please take it to bharti axa and get this resolved asap.

All bharti axa customer channels aren't responsing....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Bharti Axa — insurance soft copy not received

 Deepali Shembekar on Nov 12, 2018
Hello,

My insurance soft copy is not received. I have received a call from the customer care for the feedback and i had given the feedback regarding same. But still my issue has not been resolved. I have made the transaction for my 4 wheeler on 9th nov 2018.
Policy no. : s8536706
Transaction id : pcmp[protected]
Email id : deepalishembekar@gmail.com

Please look into the matter.

Thanks
Deepali shembekar...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — policy no 501-7665158

 singh jagdev on Nov 11, 2018
Dear sir,

I am amod kumar, i have purchased above policy from bharti axa life insurance. I want to return it and want my deposited amount rs. 41666/-back.

I have bought this policy because mr. Sunil ([protected]) and mis. Priya ([protected]) from city finance have assured me that if i bought this policy then i will get 500000/- loan amount without interest and tenure will be 12 year.

But still i didn't get the loan and now they are not picking my phone call. I think these are fraud people.

As i am unable to continue this policy further so...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — not getting the renewal copy or confirmation

 Uday Gowda on Nov 10, 2018
Hi,

My car insurance policy no is i2059623 and renewal transaction id is baxagemlp[protected].

My car insurance was renewed before expiry (I. E 5th of november) using the link provided by the customer care person after which i am calling daily for renewed insurance copy which they are unable to provide. Its been 5 days and i am calling customer care daily for the same and there is no solution provided till now.

The customer care is the worst service and even after holding the call in queue for more than an hour once they receive the call they will we...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — payment done but didn't receive insurance soft copy yet [Resolved]

 Vish25 on Nov 9, 2018
Yesterday I.e. on 8th November 2018, I have renewed my bike insurance policy via the link sent by person claiming Bharti axa’s employee and he called me from number ‭+[protected]‬ and I have paid 2447.32 rupees via paytm option from billdesk service . But after payment nothing was generated on the screen and I have received mail that about my transaction history . I had called Bharti axa customer care but they said to send informations about payment at customer.service@bhartiaxa.com and I sent mail also about my information but too no reply .. please send me my insurance policy soft copy...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — two wheeler insurance policy not received

 Rameshram11 on Nov 9, 2018
I have purchased a two wheeler insurance from Bharti AXA for Rs.1777/- on 22nd Oct-18 from thir website as per the instruction from their sales team throgh a telephone call. I have not received the policy copy even after 20 days.
I havent received any reply for my mails from their customer care team. Their sales team says they are not responsible for sending the policy. something fishy I suspect...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — amount paid, policy not generated

 Andrews Dasan on Nov 9, 2018
Name : mr d andrews dasan
Application/reference no (If any) : rnis[protected]
Payment amount (Rs ps) : 1912.78
Payment date :[protected]:40:04
Transaction identification number : phmp[protected].

Amount paid, till now policy not generated. Tried calling costumer care number but they are not responsive.

Sent one email to costumer care, still no response....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — insurance renewal

 csreddy.tcs on Nov 8, 2018
I made online payment on 18/10/2018. I didn't get any policy document yet. Worst customer service which takes minimum 20 mins to connect and stupid customer care people put call on hold and disconnect. Ever seen this much worst experience. Please help on it.

My existing policy no: S8640567
Payment reference no : PPT[protected]

Please help on this...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — car policy

 Rohit sharma91 on Nov 6, 2018
I paid premium for my car policy on 29/10/2018
And didnt recived any thing from company end no cover policy no policy document. Even the executive who was calling me on daily basis is not callin after i made payment and no communications from compny end. Not even any person is picking call. I hv called all customer care regional no executive no.
This is not a way to treat a consumer. Worst response from bharti axa....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — not received the insurance after 44 days of the payment

 rakeshbhat13 on Nov 6, 2018
I have made a payment of inr 13977 for the renewal of my bharti axa car insurance on sep 22nd 2018 after the inspection was performed, but i have not received my insurance yet. It has been more than 40 days now. I have made multiple calls to the customer care and they very politely say that the issue has been moved to the complaints team and i should be contacting them and not the customer care. When i tried to contact the complaints team, they politely said they will get back and i should have patience. Its been more than a week and nobody has even tried to contact me. This has caused so much inconvenience...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — I have paid the premium but no policy has been issued

 tarun2710 on Nov 5, 2018
HI, MY CAR REG.NO. DL8CNB5069. I HAVE PAID A PREMIUM AMOUNT OF RS.6272 ON 3/11/2018 . BUT NO POLICY HAS BEEN ISSUED TO ME TILL NOW.
AND THE CUSTOMER CARE NO. IS ALSO NOT AVAILABLE.
I THINK YOU ARE FRAUDING PEOPLE.
i ahve paid amount rs. 6072 and 200.
as the executive on call said your premium is increased as he putted the wrong ncb so pleas submit 200 extra.
transaction reference no. are
PHMP[protected] for the payment of 6072
and PCPI[protected] for payment of additional 200 rs.
my contact for reference [protected]...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — policy document not received fraud call +91-22-45104660

 Arpit467 on Nov 5, 2018
Hi all,
I have purchased the policy last saturday 3rd november 2018, i have not received the policy instead receiving calls from bharathi axa[protected] asking all details form me to enter in the system when i asked the employee id and name he hang up the call instantly.
Not sure bharati axa is reliable insurance company as they are unable to share the soft copy insurance on top of that no customer care number is reachable neither bother to reply any of out mail.

Bharati axa is fraud insurer do not buy any of the policy, i have wasted my money you dont do the same...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Bharti Axa — bharti axa elite advantage plan

 Harshavardan Patil on Nov 2, 2018
Hello.

This customer service not picking my calls, once it transferred to customer service immediately getting disconnected.
Even my agent not picking my call.
What the hell happening with this company? My agent number is [protected] and his name is rakesh sharma. My policy number is[protected].

My email is harshavardan. Patil@gmail.com

Need your assistance immediately because yet i didn't receive any hard copy and policy issued on september 25th...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — fraud policy regarding

 Rinkoo Kumar on Nov 1, 2018
I have received call from Rohit Sharma and he informed me that he is calling from IRDA and he informed me that bonus of my policy which is existed in Max Life Insurance is being transferred to my policy agent's account and if I do not want to transfer the same, one dummy policy be taken from Bharti AXA so that after three month he transferred RS, 60000 to my account. Then he send me Bharti AXA epayment link in which I transferred RS, 30000. Please help me to recover my money. My contact o. [protected]

and application no. Is 10682224...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — my car insurance dl4cas1181 is not send [Resolved]

 Sachin Kiroriwal on Oct 30, 2018
Sir I have choose your company to renew my insurance...but my payment deducted 26 of October but my insurance policy have not send by your staf..I regularly calling and your staff everyday but they are make me fool everyday ...my name is ravinder and my car no is DL4CAS1181 and your staff name {Mr ganesh ghapa and sumit } please solve my problem my phone no is [protected]...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — not received policy, not refunded payment, no proper service response

 mulikamol54 on Oct 30, 2018
Hello All,

First of all my experience with this company is very bad. I would suggest everyone not to buy any insurance policy from them. Ridicules customer service.
Simply dial their customer service number [protected] & check how much time they take to answer your calls.

I have renewed my Car insurance policy (Policy Number : FPV/I2404331/2C/10/003575) online on 04th Oct-2018. Transaction reference number is (BIL/ONL/[protected].
Transaction ID: -BHAAXAGENINS_NICI[protected], Payment Amount:- 4381.34

I have made multiple complaints BHG047437,...
Complaint comments  Read comments Complaint category Insurance

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