Bharti AXA Customer Care
AXA Group
Customer satisfaction rating: 39%
Submit a Complaint

Bharti AXA Customer Care

AXA Group

1st Floor, The Ferns Icon, Survey No. 28, Doddanekundi
Bangalore District
India - 560037
Landmarks:Next to Akme Ballet
Off Outer Ring Road

Customer Care Phone Numbers and Contacts



Additional info
Office of the Insurance Ombudsman, 2nd floor, Ambica House, Nr. C.U.Shah College 5, Navyug Colony, Ashram Road, Ahmedabad – 380 014
Tel: +91 79 2754 6840
Fax: +91 79 2754 6142

Office of the Insurance Ombudsman Complex, 2nd floor 6, Malviya Nagar, Bhopal - 462 003
+91 75 5276 9201
+91 75 5276 9202
Fax: +91 75 5276 9203

Office of the Insurance Ombudsman 62, Forest Park, Bhubaneshwar – 751 009
Tel: +91 67 4259 6455
Fax: +91 67 4259 6429

Office of the Insurance Ombudsman S.C.O. No.101, 102 & 103 2nd floor, Batra Building, Sector 17-D, Chandigarh – 160 017
+91 17 2277 2101
+91 17 2270 6196
EPBX: +91 17 2270 6468
Fax: +91 17 2270 8274

New Delhi
Office of the Insurance Ombudsman 2/2 A, Universal Insurance Bldg.Asaf Ali Road, New Delhi – 110 002
+91 11 2323 9633
+91 11 2323 9611
Fax: +91 11 2323 0858

Aquarius, Bhaskar Nagar, R.G. Baruah Rd., Guwahati - 781 021
Tel: +91 36 1241 3525
EPBX: +91 36 1241 5430
Fax: +91 36 1241 4051

Office of the Insurance Ombudsman 6-2-46 , 1st floor, Moin Court Lane Opp. Saleem Function Palace, A.C.Guards, Lakdi-Ka-Pool Hyderabad – 500 004
+91 40 6550 4123
+91 40 2332 8709
+91 40 2332 5325
Fax: +91 40 2337 6599

Office of the Insurance Ombudsman 2 ND Floor, CC 27/2603, Pulinat Building , Opp. Cochin Shipyard, M.G. Road, Ernakulam – 682 015
+91 48 4235 8734
+91 48 4235 8759
Fax: +91 48 4235 9336

North British Bldg 29, N. S. Road, 3rd Flr., Kolkata -700 001
+91 33 2221 2666
+91 33 2221 2669
Fax: +91 33 2221 2668

Office of the Insurance Ombudsman Jeevan Bhawan, Phase 2, 6th floor, Nawal Kishore Rd. Hazratganj, Lucknow – 226 001
+91 52 2220 1188
+91 52 2223 1331
+91 52 2220 1269
Fax: +91 52 2223 1310

Office of the Insurance Ombudsman,Jeevan Seva Annexe, 3rd floor, S.V.Road, Santacruz(W), MUMBAI – 400 054
PBX: +91 22 2610 6928
Fax: +91 22 2610 6052

View More Information...

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm

Bharti AXA Complaints & Reviews

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Bharti Axa — non receipt of renewed car insurance policy

 Tanishilpa on Sep 23, 2018
Online renewal was done by me for my car insurance on 05 Sep 18 with full amt of premium being paid on the same day but till date the company has FAILED TO SEND/MAIL me my renewed car insurance policy. Poor show by the concerned staff & equally poor response from the higher ups of the company.
Reflects badly on the company. This was reply received a week back...

This is in reference to your below email, regarding Renewed Policy document, reference to Policy No S8430229/ vehicle No JH02AD3072 / Tanish Kumar

As we checked in our record, Policy issuance request...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — complaint against claim no : i8m04fod

 raogaru2 on Sep 20, 2018
This is bring to your notice that my claim has been rejected due to that i have utilized claim from my previous insurer due to my vehicle met with unexpected accident unfortunately and i have utilized my claim after i get insurance renewal policy from bharti axa and i don't know anything about ncb terms and conditions and how to return ncb benefits.

Hence i come to know to lately that i have to be return ncb benefit from my policy if i have been utilizes any claim after insured to get any claims.

Requested your suggestions to way forward to return my ncb benefits and...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — regarding policy

 buntysampi on Sep 18, 2018
I have taken the policy from bharti axa life advantage plan with policy number[protected] on name of varun gupta. A person avinash aggarwal from citi finance assured me that if i take the policy from bharti axa them i will get a loan of rs.12, 00, 000 in exchange of this policy. He cheated me. I have all the recordings with me in my phone. After taking policy from bharti axa he denied to give me the loan. He kept on delaying the money. I am in trouble. I am already having problem in my present business and was expecting a loan amount. Since he has cheated me so i want to cancel my policy with bharti...
Complaint comments  Read comments Complaint category Banks

Bharti Axa — tried renewing policy/amt deducted/no confirmation received

 Jay Dhakan on Sep 17, 2018
My policy no. S3734120
I tried renewing my policy on 3rd july 2018
The mode of payment was via upi
Amount was deducted and no policy was issued and also i didn't received my money back.
Having issues to place another policy
I want my money back
The amount deducted was a sum of rs 1413.64
Kindly revert back who ever reads this from bharti axa...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — fraud call

 anilgoyalp on Sep 6, 2018
Hello Sir,

I got call from Bombay landline, and executive being told me that she is from cancellation department of Bharti AXA. You had a policy with number[protected] and premium amount Rs. 40, 000. Right now the fund value is around Rs. 98, 000/-.

I was bit confused, because in year 2014, I had one Bharti AXA insurance policy. And stopped that policy after first premium. So, I connected this fraud call with 2014's policy.

In our telephonic conversation she gave me one mobile number of my relationship manager for policy([protected] - Vashali Sharma)....
Complaint comments  Read comments [1]Complaint category Insurance

Bharti Axa — wrong plan speech

 Tiwari brothers on Sep 3, 2018
Sir i am vijay tiwari from deal money branch thane and mulund jo aap ka product sale karbate h, ek no. Ki fraud company h deal money aap kaise usko parmision de dete h unko product bechne ki, wo customer ko chutiya banati h aur kuch nahi, isse aap ka bhi name kharab ho raha h, aur galat kam wo kar rahe h name aap ki company ka kharab ho raha h, mere pass kabhi evidence h, unko fraud sabit karne ke liye, me unko consumer cort dekh lunga par aap ko bhi dekhna chahiye jinhe aap parmison dete h apna product bechne ke liye wo kahi aap ka hi to name kharab nahi kar rahe h, mera no. H [protected] agar aap...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — telemarketing nuisance

 arvy_1 on Aug 28, 2018
I am registered with dnd of my service provider.
In spite of this, i am disturbed by untimely calls for insurance from different mobile numbers.
How did my number get into your cheap company's database and when i intimate my disinterest, why is it not updated in your stupid database? Do you think my bugging somebody they would buy your product?

Who is the characterless # in charge of marketing?

Have you ever heard of other's privacy?

Even the retired are not spared from this nuisance. Customer's data are stolen and shamelessly peddled...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — regarding premium payment

 rpsmtech on Aug 28, 2018
I (Ramesh pal singh) make a payment rs 9559.00 on line of my policy no[protected] of bharti axa life insurence on dated 23/08/18 as per the company interest waiver scheme upto 23/08/18. But as soon as i had done online payment a bharti axa life representative called me to remind about the submit the payment then they told that you deposit rs 9288.00 towards the policy renewal payment the i had told that i had submitted rs 9559 on line so pl adjust the difference i. E.[protected]=271.00 in my next due premium.
So now i request you to pl adjust and give me the advantage of hon p...
Complaint comments  Read comments [5]Complaint category Insurance

Bharti Axa — fraud and cheating sign forged

 Vikasv6579 on Aug 20, 2018
Bharti AXA company Fraud with me and I never met with any bharti axa company person and bharti axa agent fordge my singn and done my policy after many complaints bharti axa company not help me refund my hardworking money it's md and management also cheater my policy no[protected] so refund my money otherwise I will uses abuses language on social media and TV channel against fraud company...
Complaint comments  Read comments [2]Complaint category Insurance

Bharti Axa — broker gave false commitments & bharti axa not resolving the issues

 Hemlata D on Aug 16, 2018
Dear sir / mam,

I am seeking help from you on policies that i took from a broker under the name of bharti axa. Mentioning the point wise details for further understanding.
1) agent called me and sold two policies with false commitments (Attached audio recording done in marathi language durning my struggling time with bharti team)
2) as per the bharti vashi office team i gave the written complaint but didn't get the satisfactory revert on my queries raised.. All three levels i escalarated my case but no luck (Pls refer trail mail on my last communication with varying...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — fake promises by agent

 inamanabhanu on Aug 15, 2018
This is bhanu prasad rao i. Holding the policy number[protected]. I have taken this policy in october 2017. Till now i have not received my bond. The agent (Pradeep) has told me that with in 10-15 days after i paid the amount i will receive the amount rs.25000. I have paid 53, 000 (Apprx) in october 2017. But till now i have not received any amount. I want my promised amount rs.25000 or cancel the policy and provide me my rs.53, 000 back. What ever the agent promised me i have already recorded and i am trying to file a case in consumer court on bharathi axa for entertaining such frauds (They also...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — car insurance policy renewal

 Bhargava Devan on Aug 14, 2018
I paid my car insurance renewal premium on 3rd augustthrough a link they sent online and am waiting for policy document ever since. They have given me a complaint number which is 1571495.

Their toll free line sucks. When one dials the option 3 meant for complaints there is complete silence and no one answers, their chat section on the website is also very bad. They just say dial toll free number which does not work....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — policy allocation for car after online payment

 JaiRathi on Aug 13, 2018
Hi all,
I got a call from executive (Bhavika-mumbai) of bharti axa to renew car policy but they will tell you about policy and will say, you will get eod after payment, they know that policy is getting expired today but it's not truth. They will decide to generate a policy at least 3 -5 working days then also not confirmed and nobody will not respond you because you have made payment but it's for other companies like, bajaj, reliance etc. Other companies will generate your policy instant after payment..
Don't purchase policy from bharti axa....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bharti Axa — complaint regarding to your insurance representative

 mithabapa01 on Jul 28, 2018

This is aarti mitun soni here, today i have complain regarding to company insurance department representative, first of all i have damage in the car and i had visit to modi hyundai vasai east and your representative was giving irrelevant guidance and his name is mr. Sharad and was least interested to interact with me and even he not having time for customer. Is this type of services do you give to your customers? Please this is my humble request to you please take action towards this issue. Thank you...
Complaint comments  Read comments Complaint category Car Service Centers

Bharti Axa — my car insurance renewal (bharti axa general insurance)

Dear team,

As my car insurance policy application was rejected by you on 16/07/2018 due to some unexpected with out proper reasons, and my existing insurance also expired on 16/07/2018,

When can i expect to get my money back??? It’s been almost 8days no status about my money...

I am not bothered about the policy which is rejected, at least you peoples dosent have curtesy to refund my money???

Kindly revert with refund status,

Vehicle number: ka04mj4202
Mobile number: [protected]...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — cheating and mis-selling by the bharti axa life of policy elite advantage

 rajeshgari on Jul 20, 2018
Bharti Axa person called and came over to my place to sell Elite Advantage policy.

It was said that if you pay Rs 1 Lac per annum for 12 years then you get Rs 22 Lacs after 12 years. Alternatively you get Rs 1.1 Lacs p.a. as pension starting from 13th year till death or you can take Rs 1.1 Lacs till whenever you want and then take back Rs 22 Lacs during closure of the policy.

Now after the receipt of the policy Number[protected] document it is mentioned in the policy document that you get Rs 11.7L only after 12 years.

Even after checking the same...
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — branch is not taking response of our call

 Preetam Srivastwa Golu on Jul 17, 2018
We are from a agriculture insurance company We have insured the some farmer from uco bank gaya and we need some query regarding premium debit transaction number but The main branch gaya is not taking call, we are dailing on this number: [protected] from our number [protected].

Please make it helpfull and do the needful its urgent for us and give respons asap....
Complaint comments  Read comments Complaint category Insurance

Bharti Axa — auto policy not renewing

 Sunita Kanswal on Jul 14, 2018
My name is Kushla Nand I paid Rs.1752 through Payzp on 07/02/18 for my scooter no UP-16-BH-0450 and my policy expire date is 14/07/18, but I didn't get my policy as of now. I called several times in customer care but they just forward my request to other departments but they didn't solve my problems now today is last date of my policy So how can I ride my Scotty without insurance policy. So I request you to please help me for taking my policy. My phone no. Is [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Bharti Axa — cancel my policy [Resolved]

 khadak Bahadur Galami on Jul 14, 2018
my policy nbr[protected] but policy bound not rcv from 2 month ago.i complaints many time your custamber care center but no body help me.
i have to cancel my policy Bharti Axa life incurance plan has premium of rs 9000 i'm not able to continue this i riquest u to cancel my policy u can refond my amount to my bank account
my regested Email id is
khadak Bahadur galami
siliguri west bangel...
Complaint comments  Read comments Complaint category Other

Bharti Axa — bharti axa elite advantage policy

 pankaj bhatia17 on Jul 11, 2018
Hello sir/ Madam,

I need your help please
I have been fooled in the name of bharti axa to get loan from hdfc bank.

I got a call from Piya[protected] as she said she is calling from hdfc bank & offered me loan of 10 lac rupess on 0 % interest.
First she call me from land line Then to just creat trust she called me from mobile number [protected] as she said its my personal number u can directly call me on this number.
she said i am from hdfc bank & we are giving you personal loan but for that u need to take BHARTI AXA POLICY(ELITE ADVANTAGE)....
Complaint comments  Read comments Complaint category Insurance

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