Bhash SMS — FINAL NOTICE: Urgent Action Required - Deficient Services and Breach of Contract

Address:	267 - A , Kilpauk Garden Road , Kilpauk Garden Chennai 600010 and No.99 , 1&2F, Koramangala Industrial Area, Bangalore 560095
Website:	bhashsms.com/contact.php

To,
BASHSMS 10/08/2023
267 - A, Kilpauk Garden Road, Kilpauk Garden
Chennai 600010

Subject: FINAL NOTICE: Urgent Action Required - Deficient Services and Breach of Contract

Dear, "BashSMS Management"],

I pen this communication, representing Lingusmart Labs, with profound dissatisfaction. This pertains to the grossly inadequate services provided by BashSMS. On [exact date of transaction], I made a purchase from your company for a package of 100, 000 WhatsApp messages. To my dismay, a mere 10, 000 were delivered. Despite my earnest attempts to address this discrepancy and provide evidence of the same, your company's response has been characterized by sheer indifference and consistent inconsistency.

To elucidate:
Non-Delivery of Services: I received a mere 10% of what I paid for, significantly impacting my business operations and credibility.

Roundabout Customer Support: My genuine attempts to rectify this issue have been met with a perpetual loop of inconsistent guidance. Emails point me to calls, and calls redirect me back to emails.

Unjustifiable No Refund Policy: It is appalling that after failing to deliver the majority of the service I paid for, I was informed there's no refund policy. Such a stance is not only unjustifiable but also ethically questionable.
Absence of Sales Personnel: My attempts to connect with your sales team have proven futile, exacerbating my concerns regarding your company's integrity.

Dysfunctional Complaint Dashboard: The inoperability of your complaint system appears more than mere coincidence, raising suspicions of a deliberate act.

I am unequivocal in my demand for an immediate and full refund for the services you failed to provide. In the absence of a satisfactory solution within seven (7) days from the receipt of this letter, I am resolute in my decision to pursue all legal avenues at my disposal.

Your company's neglect and deceptive tactics have not only cost me financially but have also left an indelible mark on my trust. Be advised: if a resolution is not forthcoming imminently, I am poised to initiate stringent legal action against BashSMS for its palpable breach of trust and unethical conduct.

The cumulative consequences of your inadequate services have put me in a situation where pivotal business information couldn't be relayed, causing irreplaceable financial repercussions. The gravity of this cannot be understated. If you fail to address this imminently and return my funds, I will not only seek a refund of my payment but also compensation for all ensuing legal charges, business losses, and associated court costs. My readiness to escalate this matter is backed by a comprehensive dossier of evidence, which I am prepared to produce in a legal setting. This is your unequivocal final warning.

In conclusion, this letter serves as your final notice. The ball is now firmly in your court. I urge you to act with the urgency and seriousness this matter unequivocally demands. Awaiting your immediate and positive resolution.

Yours sincerely,

Shaik Silar
Lingusmart Labs
ours sincerely,

From Address:#

Address: 201 and 306, Murthy Mansion, KPHB Main Road, Near Happy homes, near Metro station,
Bhagya Nagar Colony, Kukatpally, Hyderabad, Telangana 500072, Silar.[protected]@gmail.com