Bhavik Vyas — MSRTC - Money got Deducted but no ticket is issued...

Hello,
I have booked the Bus TIckets from Nasik CBS to New Shivajinagar Pune. Money got Deducted but no ticket is issued, I have my bus today only by 19:00 PM. Pl. refund the amount deducted immdtly.

Major issue is we are unable to contact any one from website contact helplines since all numbers are unoperational. Question arieses where we should compliant for such issues. Ealier also same issue has arried 3-4 times. Details are as below

Transaction Details
Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
Transaction Date & Time [protected]T12:01:15
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]