Bhima Jewellery — denied for gold tree scheme offered by bhima jewellers

I am writing to address an issue I recently encountered with regard to the Gold Tree Scheme offered by Bhima Jewellers.
As a loyal customer of Bhima Jewellers for several years, I participated in the Gold Tree Scheme, which promises attractive benefits and returns. However, I am disappointed as I have been denied the benefits of the scheme due to delays in approaching the establishment. While I understand the importance of adhering to the terms and conditions of the scheme, I would like to express my dissatisfaction with this rationale. As a valued customer, I believe I should not be penalized for a delay that may have been caused by various factors beyond my control.
Furthermore, I would like to emphasize that the delay in approaching your concern was not intentional, but rather a result o[censored]nforeseen circumstances. Regardless of the reasons for the delay, I believe it is unfair to withhold the benefits promised under the Gold Tree Scheme, especially considering my consistent patronage of Bhima Jewellers.
I kindly request you to reconsider your decision and provide me with the benefits entitled to me under the Gold Tree Scheme. I assure you that such an act of goodwill would not only restore my faith in Bhima Jewellers but also reinforce my loyalty towards your establishment.
Yours Truly,
Pujar