Bhopal City Link [Bcll] / Mybus Bhopal — i had the chalo digital pass but bus conductor asked for money

My name is aman rai residing in mandideep raisen madhya pradesh.
On 27 july 2019 i was travelling in bcll red bus sr1. I had my digital chalo app digital pass with me when i showed it to bis conductor he asked to accept it and said to me that this pass will not work in this bus or any other sr1 red bus and took money from me for travelling, so if this digital pass doesn't works for all bus then why the authority is giving such a worst service to people..