Bhopal City Link [Bcll] / Mybus Bhopal — I want to make a complaint on driver and conductor for carelessly work

As one of my friend friend was travelling on SR 4 (bhopal) MP 04 PA 3930 bus with her brother bus dropped them at Depot chouraha(bhopal) at 15.35
And at stopping point bus driver didn't stopped the bus, just slowed it down and while exiting from the gate, driver moved the bus forward and her brother fell down on road and he got serious knee injury and nor the driver and nor the condutor came to help them and conductor was smiling from the back gate shamlessly.
I want the authorities to take action against them or I'll do police complaint on them for carelsally working and puting the passengers life on danger and on BCLL.