Big Laundry Services — Non delivery of clothes & unprofessional service

Address:	Chennai, Tamil Nadu, 603103
Website:	www.biglaundry.com

I had subscribed to Big Laundry Service (Subscription Id: Z5XT) on 4th November 2015 with Alternate Pick up option. This has been a horrible and harassing experience. Out of the 14 Scheduled pick-ups they had arranged for only 8 pick-ups till the Subscription end (7th December 2015). After my previous complaint they had increased the Subscription to 23rd December 2015 as 7 pick-ups had not taken place. But even in the extension period they had honored only 2 pick-up (14/12/2015 & 22/12/2015) out of the 7 remaining Pick-ups. This was inexcusable as the personnel who delivered the clothes after 14/12/2015 refused to accept the clothes (until 22/12/2015) stating that my subscription is over and asked me to pay a subscription fee to continue the Laundry Service. When I said him about the extension, he asked us to contact the customer care. This has become an ordeal and a harassing experience for us. We do not know whether to wash the dirty clothes by ourselves or will there be a pick up on a Scheduled Pick up day. Also around 12 clothes (from the pick-ups prior to 14/12/2015) are missing with 7 & 11 clothes remaining of the previous pick-ups (14/12/2015 & 22/12/2015 respectively) equaling 30 clothes. They take the payment beforehand & will even pick up the clothes in the initial days but will not deliver the clothes back. We end up loosing both money and clothes & the customer care will not even attend your calls. There is no authority over them who will redress a grievance. As you cannot deliver a service without harrowing us, return all the 30 clothes with subscription money of both the months. (I had extended my subscription on 7/12/2015- (Id's : Z5XT & CW4K). )