Big Laundry Services Pvt. Ltd — Clothes not delivered, poor customer support

Address:603103
Website:www.biglaundry.com

Pickup Details Reference ID [protected] Pickup Date[protected]. No.of Clothes 37. On the above date I gave 37 clothes but I have not received them yet. I have been calling customer care[protected] since monday[protected] and the only answer is tomorrow.The 72-96 hours timeline mentioned in their website is completely hoax. I am still waiting after 196 hours due to their pathetic service. I have sent many mails and also called the customer support but nobody is responding. I am very concerned wether they have lost my valuable clothes.I want to cancel the subscription and want my money returned.
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Subscribed new (package 40 cloths - 4 weeks) on 16 Oct 2018 and paid the amount along with GST. Received sms on schedule of collection from 17 Oct 2018. Till date no collection. Whenever I am calling them, they are answering somebody would call me immediately. How to cancel the order and get my money back.
Big Laundry Services Customer Care's response, Nov 4, 2023
Verified Support
Dear Customer,

We are extremely sorry for the inconvenience caused to you. We apologize for the inconvenience caused to you. Since the service given to you was in the year 2018, we delayed in sorting the issues. As per the Management decision we have already taken prior action on the concern Person. We have already sorted out all the issues of the customers and doing our best in the industry. Big Laundry is responsible in resolving all the customers complaints and also resolved each and every customers issues till now. Now our Company Big Laundry has done more innovative changes in the service.

Big Laundry has got good customer support and team to resolve the issues within 48 hrs of time. Customers are feeling good and satisfied with the service given by us. The reviews and support from the customers proves the success of our service. Incase of any clarification you can reach our customer service desk for more details.
Dear Customer,

We are extremely sorry for the inconvenience caused to you. We apologize for the inconvenience caused to you. Since the service given to you was in the year 2015, we delayed in sorting the issues. As per the Management decision we have already taken prior action on the concern Person. We have already sorted out all the issues of the customers and doing our best in the industry. Big Laundry is responsible in resolving all the customers complaints and also resolved each and every customers issues till now. Now our Company Big Laundry has done more innovative changes in the service.

Big Laundry has got good customer support and team to resolve the issues within 48 hrs of time. Customers are feeling good and satisfied with the service given by us. The reviews and support from the customers proves the success of our service. In case of any clarification you can reach our customer service desk for more details.

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