| Address: | Chennai, Tamil Nadu, 600089 | | Website: | www.biglaundry.com |
Worst service from big laundry last month i subscribed for 70-clothes 4-times pick-up pack i paid 1140+TAX but only two
pick-up done. rest not happened due to chennai flood i accept the reason. but after that they are not scheduled my pick-up's reason they mentioned in my login as one for door closed & second for . I tried to reach them through phone no response if they picked means only one answer is coming we will solve this problem within half-hour sir trust us that's it they will never solved i tried n tried n after that am tiered. for 1140 only 2 pick-ups done rest of the money they looted literally, that's all i can say. am sorry for using the word looted but that's the true point.
NO CUSTOMER SUPPORT NO PHONE SUPPORT WITH ANYONE (including higher officials) NO PROPER DELIVERY (they promised in their site 72-96 hours but we have to wait 196hours above & for that also we need to call ) CLOTHES MISSING (sending that missing in next delivery for that also we need to call them again n again)
Note:- When i met them @ madras market they where talking like professional's but after only realised they are not. MANAGEMENT ZERO.
LAUNDREX is far far better
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We are extremely sorry for the inconvenience caused to you. We apologize for the inconvenience caused to you. Since the service given to you was in the year 2015, we delayed in sorting the issues and also it was the startup time. We have already sorted out all the issues of the customers and doing our best in the industry. Big Laundry is responsible in resolving all the customers complaints and also resolved each and every customers issues till now. Now our Company Big Laundry has done more innovative changes in the service.
Big Laundry has got good customer support and team to resolve any type of issues within 48 hrs of time. Customers are feeling good and satisfied with the service given by us. The reviews and support from the customers proves the success of our service. Incase of any clarification you can reach our customer service desk for more details.