Billroth Hospitals Complaints & Reviews

My name is Divya pid no 70141599 .i came to do health checkup at billroth hospital on 19/03/23. I came to basement floor for ultrasound scan by 11.30am . But the scan was not taken Till 4 o clock . First initially they said to go 1st floor, then we waited there from 11.30 to 3.30 pm . Suddenly they said machine was not working, again they said to go downfloor basement . With the pain we are moving here and there. We don't know such a big hospital, machine is repair. Reception department not giving proper response in Basement floor. We paid money and we are waiting for 5 hrs.. what is the hospital management here

Even when ultrasound report gave a clean report, the particular surgeon jumped up and down for surgery and he terrorised with medical terms and ask to admit immediately

when went for second opinion, the ultrasound report was clean and there was no need for any further medical intrevention.

These surgeons work on commission basis i think and are hell bent upon making a consultation converting into a surgery.

Medical is no more noble profession it is just a money minting business terrorising the ignorant patient. GOD HELP MANKIND.

Bill Roth, Shenoy Nagar needs tighter security arrangements to regulate the number of 'attendants' per patient. More often than not., I have observed as many as 6 persons for one patient. They hog all seats, sleep across the bench and the real attendants are left looking on.
Hospital can consider a paid waiting lounge and better and more seats in the existing waiting rooms.

On 11th September my grandfather went sick all of a sudden and we took him to KHM hospital, Annanagar. The doctors did an initial diagnosis and gave medications and advised us to consult NEUROLOGIST immediatey as they suspected some stroke.

On 12th September morning his condition worsened and he was unable to talk and intake food and had two episodes of vomiting (black vomit).

We called upon Billroth hospital and enquired whether Dr. Shankar Subramanian (Neuro physician) is available for emergency consultation to which they responded saying yes and sent an ambulance at our request to our residence.

We moved him to hospital immediately where he was initially taken to emergency for initial diagnosis and was being monitored by a gastroenterologist. They suspected internal bleeding (due to black vomit) and suggested admission and further scans.

We repeatedly asked to see the neuro physician before admitting him but to no avail and agreed to admit due to criticality.

Day 2 on 13th September we again asked to see the neuro physician but yet again we did not get to see him.

Day 3, the 14th September the neuro surgeon finally met us and summed up his condition literally like this - " There is blood clot, medication & physiotherapy will be given" not a word more or less.

Day 4, the 15th September we got a call early in the morning and were asked to rush to hospital immediately as he was unconscious and not responding well. The icu doctors advised to put him on ventilator which we did not agree to and once again requested to see the neuro physician.
We were asked to wait and we did from morning to night but once again we didn't get to meet him.

Day 5, the 16th September after using recommendations and references we finally got to meet the physican who finally explained us the entire problem and then suggested ventilator is must.

Now to summarize, from day 1 to day 5 we got to see the neuro physician only twice despite of our repeated request to see him so that we could take a informed decision for the patient.

All this while the hopital was only busy in making bills for us. We were billed a total of 3.3 lakhs and on dictating our ordeal to the hospital management we were given a dicount of 15000.

There were multiple discrepancies in the bills. We were charged for ventilator when we had not consented for it and neither was the same administered.. When we confronted the team they said that we had some non invasive ventilator in the night. Whereas the bill mentioned it being used it in the day. Their written records and bills did not match.
Finally they changed the bill and renamed the Ventilator charge to some other equipment.

The hopital kept billing medicines of approx 50k everyday. Items like masks, gloves (50 qty daily), water bottles, thermometer, kidney tray, patient kit and every other possible expenses were added to the list.

When we were complaining about the non availability of doctor to the management, they kept defending that doctor has been visiting regularly. Luckily we had an approximate bill which showed the visits as of 15th Sep and respective charges which clearly indicated that the neuro physician has visited only once (which was also true). On pointing this they blatantly told us that the bill hasn't been updated.
Not sure why was this alone missed and the consultations of all other doctors were properly updated.
Finally to cover up the loop they included an additional visit from the doctor in the final bill...

We had to run errands throughout the time to just seek opinion from the doctor for whom we initially came to this hospital...

Finally we decided to shift the patient on two reasons.

One is the lack of hospital's care and responsibilities towards the patient
Second the inflated bills we were charged on daily basis.

Every patient has the right to be treated and be consulted by the doctor of their choice but Billroth hospitals has miserably failed on this front.

No hard feelings. Just the bare truth. Have all evidence to substantiate the above claims.

Yes... Employees r uncountable... Like ants... But all are bloody useless... Bloody hungry dogs... Money minders... Doctors who are incapable... Oly scare patients by telling its risky and take advantage of emergency situation... Hell it is... Not a hospital... Hell which patient experiences in his/her lifetime.

Dislikes
Polite to hell... Bloody dogs

My Father V R Chandran was admitted in Billroth hospital and passed away on[protected]. We had paid amount full amount before insurance process. And also insurance amount credited on same day of[protected]. They promise to pay the amount on next day. hospital not refunded the amount till date. No body responding properly from insurance department and not picking up the call. My mother was admitted in MIOT hospital, So i need money immediately to discharge her.

Patient name Prabhagaran
ID 50249418
Bill no OP22035778

I gave the blood sample around 2PM. When I asked for the report they said the blood sample is not enough. They didnt receive the blood sample. Such an irresponsible answers and behaviour. Now they don't have the blood sample. They don't know who collected.

I'm following this accounting department for the last 2month to refund my Rs 1815/- But to date, I didn't get a refund.
19.07.2021 they said within 5days i will get the amount in my amount which was already been given to the cash counter.
If I'm calling no one will respond to the call.
Cash counter Ms. Mercy gave her personal which is out of service.
It's so bad.
UHID:70117793
Bill No.: OP22004682br...

Gents staff mis behaving in patient nurse name of ajesh pakkura parvai ethume sari illa pesuvathu romba valkar pesuranka

Lot of irresponsible outcome pre and post operative surgery. S umarani Room 2203 said to be VIP room. All nurses except one r so irresponsible and endangered the patient life.
Glass broken scattered in bed while injecting to patient Only after patient idendity she cleared it.
Bp checked in the same hand where drips is on resulted so much of blood oozrd out via vein and struggled to stop it for a long time.Patient struggled with heavy pain.
While discharging nurse was unable to remove needle in vein connected to drips and she ask room boy help who just cleaned washroom which is highly infectious especially during pandamic. Finally after my inter vention she removed rough handling resulted lot of blood loss and patient still with bandage and suffering pain
Room 2203 washroom so small not able to use.Toy wash basin not able to brush r wash hands too. Tap not wkg till 6pm on 7.7.21. Attendant cot unfinished edges resulted lot of scratches in hands and legs.
Estimate given 70000 plus whereas total bill 1, 44, 000 plus apart from 7000 paid towards ech ecg etc. Proper copy of insurance approval not received either by msg r mail r in soft copy.Need proper explanations of negligence in caring and refund of abnormal billing. Luckily Dr subramanian took proper effective dedicated steps during surgery and post operative care. Without him it would have been ended in vein

I. Have taken rtpcr test yesterday till now they have not updated in the. Form submitted by me at the time of taking test.while i enquired they have responded that we will not enter the form.Why they have collected the form they have sent the message with otp till now they have not updated.why

My father Mr Ramesh L has been admitted in the billroth hospital shennoy nagar he is a kidney failure patient for past two years, since from today morning he have been came for doing venogram they have given a appointment at 2:30pm at empty stomach they have been postponed the x- ray till 5 coz of empty stomach he breathless control the bloody nurse have been simply lame excuses whose is held responsible for the patient life
We have lakhs and lakhs and the hospital has no responsibility towards patient life i need a immediate action towards the thing happend

Billroth Kaliappa hospital has degenerated both in its reliability of pathology/ haematology report as well as the quality of medical services offered. So much so the clientele is on the decline. A typical example of how poor and unreliable are the standard of medical testing are given below just as an example. On 8th Nov, 2020 I got a haemoglobin level test done and the result showed 9.4 gms% as against 13 to 17required for men. I had shown the results to Dr. Shivakumar of Billroth Kaliappa and he suspected blood loss due to colon cancer or some internal haemorrage. He asked me take a series of tests amounting to over Rs.6000/-. In the complete blood count test that he asked me to take the haemoglobin levels came out as 15.4 gms%. It has caused me a lot of anxiety and financial loss to the tune of Rs.6000/- due to wrong reporting. Such is the standards of the pathology lab. Today, 25th Feb, 2021 morning when I went to get a test done, the lab had no attendant and anybody could enter and tamper with the records if need be. The attendant arrived after a while and when I asked him as to how he can leave the lab unmanned, he said dont I have to attend to nature’s call?Such is the callousness of the hospital and staff manning such important areas. Pathetic is the description of the functioning of this hospital. I wonder how the health authorities give a license for such hospitals to function.

After seeing all the patient only they are considering CGHS patient. After waiting for 3 hours also they are leaving the patient go just walks in

Government hospital is better than this hospital

Respected sir, My mother got admited in billroth hospital and we have purchased a PPE Kit for 800 rupees in pharmacy of the hospital and the kit was returned by next 5 mins without opening the seal but they are not refunding the money by last 4 days. Negligence reply and not refunding the cash.

Hai I am khaja from Anagaputhur, in Billroth hospital shenoy nagar, the receptionist Keerthana has not respond properly. Her speech would be very worst. She didn't tell proper answer for us and cut our call immediately. We tried again and again but she repeat the same only

Yesterday i called hospital for appointment and they ask me to call 8.30 am in the morning. So i started calling for get the appointment but they cut the line repeatedly whenever it was connected. I repeatedly asking them for appointment but they showing a very poor attitude towards me. I tried many times because i am suffering from severe acidity and want to consult immediately and i searched the best dr mohammad ali gaastroentrologist available in that hospital.
I am very unsatisfied with the hospital reception desk for their poor attitude.
Papari kaushik

My daughter took appointment one day prior to meet an Orthopaedic dr. The same was confirmed on the day of appointment. We reached in time. we were told to wait for 5 mts. After we were told to wait for another one hour. We were surpised. We waited. Time had crossed. Our repeated queries was getting standard reply "dr. Had come. He would call". We waited another half an hour and left. Saddest part is, we were the only appointment for that evening.

Worst Worst Worst! Really a very Bad Hospital, Money Minded Organisation 😠 they don't care about your health, you will get soon or not there thought will be how stole money from innocent people's.
you will get soon or not there thought will be how stole money from innocent people's.
Advice: low class, middle class people's please don't prefer this hospital for any consultation.