Bindhu — The records not available

My permanent address was not in my current city of residence. The pan card was delivered there but the tenants lost it. As a result i don't have a photo of my pan card as well.

Whenever i am trying to apply for epan card or a physical one, it shows - "the record is presently not available at itd master"
My pan card details : FSGPB4884N
Name : Bindhu
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