Binomo Complaints & Reviews

I recently deposited into my Binomo account. I forgot to check if the deposit was reflected in my account for a few days until today, when I could not see the deposited amount in my account. Return my deposited amount, please.

Apr 11, 2023

Complaint marked as Resolved

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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Where is the deposited amount that I made five days ago? It is not reflected in my account, and customer support seems to be sleeping. Please wake up and solve my issue, guys.

Apr 12, 2023

Complaint marked as Resolved

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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The platform took my funds during the deposit smoothly, but now, when I withdraw an amount, they say my account is blocked. Customer support needs to look into this matter.

Apr 11, 2023

Complaint marked as Resolved

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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My Binomo account is blocked for unclear reasons, and customer support will not fix it even after multiple complaints. The platform controls users' trades and is not even regulated.

Apr 7, 2023

Complaint marked as Resolved

Verified Support

Apr 05, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

Also, Binomo does not affect the quotes that are transmitted to the platform and Binomo is one of the largest FTT trading platforms, trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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I understand that verification can take a few days to complete. But it has been around 11 days since I submitted my verification request. How much longer do you need to verify one account?

Mar 24, 2023

Complaint marked as Resolved

Verified Support

Mar 23, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will be glad to clarify all the information related to verification by email.

We're looking forward for your answer!

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I deposited into my account, and it disappeared. When I contacted customer support, they told me they did not receive the money and that I had to get in touch with the bank now. After wasting so much time, I talked to the bank, who will hopefully process my refund.

Mar 24, 2023

Complaint marked as Resolved

Verified Support

Mar 23, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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A

Alien182

Apr 26, 2023

How did you resolve the issue? I have the same problem.

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For everyone who thinks Binomo is a safe platform, let me tell you that my account got hacked even after I passed verification. They need to come up with better defenses.

Mar 27, 2023

Complaint marked as Resolved

Thank you Binomo support team. My account got recovered now. Thanks for the guidance! ðŸ˜Š

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After practicing trading on a Binomo account and having a good experience, I deposited into a real account to begin real trading, and my money disappeared. I have tried contacting customer service, but they have not replied. Please help, guys.

Mar 24, 2023

Complaint marked as Resolved

Verified Support

Mar 23, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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Binomo is a strange trading platform, or someone wants me to think so. Someone pays agents to post Youtube videos tricking people into joining Binomo through their links and then stealing your funds.

Mar 27, 2023

Complaint marked as Resolved

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Binomo needs to take strict action against scam agents on the platform. I have been coming across a few of them recently. Hopefully, customer support will take care of it.

Mar 20, 2023

Complaint marked as Resolved

Verified Support

Mar 18, 2023

Binomo Customer Care's response Hello!

Our company is striving to provide measures to prevent scamming issues.

Also, do not share your account details with anyone for the safety of your account.

In order to review your case, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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It is time Binomo updated the indicators on their platform and provided better trading tools to VIP clients so we do not lose out on funds. Hoping to see this change soon.

Mar 13, 2023

Complaint marked as Resolved

Verified Support

Mar 13, 2023

Binomo Customer Care's response Hello!

Your opinion has been received and will be given attention, so that we can make our platform more accessible and enjoyable.

Also, we are working to increase the number of tools for you and to make the technical analysis deeper in different versions of the platform.

If you have query related to platform then please contact our Customer Support at [protected]@binomo.com

Thank you

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Upon running into a problem, I contacted an agent for guidance. However, the agent started to ask for my personal information and login details. When I told him this was against the rules, he threatened to block my Binomo account permanently. Beware of fake agents, everyone.

Mar 13, 2023

Complaint marked as Resolved

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Binomo keeps requesting account verification whenever I try to withdraw my profits. There should be no problem when I submitted my documents last week. Why are you still asking for the documents? Were they rejected? Please look into this.

Mar 11, 2023

Complaint marked as Resolved

Verified Support

Mar 11, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance, and for this reason verification may be requested again after making a deposit with a new method. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will be glad to clarify all the information related to verification by email.

We're looking forward for your answer!

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I cannot use my Binomo account, and it shows that my account is blocked. Customer support has yet to reply to my query. Please look into the matter, Binomo. I wait.

Mar 12, 2023

Complaint marked as Resolved

Verified Support

Mar 11, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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Binomo needs to take strict action against scam agents on the platform. I have been coming across a few of them recently. Hopefully, customer support will take care of it.

Mar 11, 2023

Complaint marked as Resolved

Verified Support

Mar 11, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Our company is striving to provide measures to prevent scamming issues.

In order to review your case, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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Upon submitting a withdrawal request for my amount, Binomo asks me to verify my account. How many times should I send you my documents for verification? Is anyone even paying attention to client requests? Please look into this matter.

Mar 2, 2023

Complaint marked as Resolved

Verified Support

Mar 01, 2023

Binomo Customer Care's response Hello!

Please note that verification on our platform implies providing proof for all payment methods previously used for deposit.

For this reason, verification may be requested again after making a deposit with a new method.

In order to check the situation that you reported us, please contact our support team via registered email id at [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification.

We're looking forward for your answer!

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Having a VIP account on any platform means you receive VIP treatment. Binomo is treating me (a VIP client) like any standard client. The agent has yet to respond, and my queries have been going unanswered for a while now.

Mar 2, 2023

Complaint marked as Resolved

Verified Support

Mar 01, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused.

You are our valued trader. Your opinion has been received and will be given attention so that we can make our platform more accessible and enjoyable.

We request you to contact us via email: [protected]@binomo.com or chat.

We will check your situation and process your request on a priority basis.

Thank you!

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What is going on, Binomo? The deposit process always goes smoothly, but whenever it is time for me to withdraw my amount, there seems to be an issue. The platform keeps asking for verification even though I have sent you my verification documents.

Mar 2, 2023

Complaint marked as Resolved

Verified Support

Mar 01, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

Please note that verification on our platform implies providing proofs for all payment methods previously used for deposit.

For this reason verification may be requested again after making a deposit with a new method.

In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

We're looking forward for your answer!

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After a few months of inactivity, I opened my Binomo account and discovered that the platform had charged an unnecessary monthly cost. Upon contacting customer support, I learned that they deduct this monthly cost if there is no trading for 90 days. The charge is excessive and should be decreased!

Mar 2, 2023

Complaint marked as Resolved

Verified Support

Mar 01, 2023

Binomo Customer Care's response Hello!

The subscription fee is one of the rules of the platform. Binomo starts deducting the subscription fee three months after your last trading activity.

However, do not worry if you don't have enough funds in your balance. Your balance will be 0 and you won't have a negative balance.

If you have funds available in your balance and fulfil the withdrawal conditions, you can withdraw your funds before the deduction!

Please, contact us via email: [protected]@binomo.com our concern department will look into your opinion.

If you have any other queries, please contact us, and we will be happy to answer as soon as possible.

Thank you!

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I have been trying to withdraw my amount from Binomo for the past few days, and it keeps instructing me to verify my account even though I have already sent my documents to them several times! What is going on?

Mar 2, 2023

Complaint marked as Resolved

Thank you Binomo support team for resolving my problem.

Verified Support

Mar 01, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

Verification may be requested again after making a deposit with a new method.

In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

We're looking forward for your answer!

Binomo Complaints & Reviews

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Binomo reviews & complaints page 15

I recently deposited into my Binomo account

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Where is the deposited amount that I made five days ago?

Post your Comment

The platform took my funds during the deposit

Post your Comment

My Binomo account is blocked for unclear reasons

Post your Comment

How much longer do you need to verify one account?

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I deposited into my account

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For everyone who thinks Binomo is a safe platform

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Please help, guys.

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Binomo is a strange trading platform

Post your Comment

Binomo needs to take strict action

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It is time

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Beware of fake agents, everyone.

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Binomo keeps requesting account verification

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I cannot use my Binomo account

Post your Comment

Binomo needs to take strict action against scam agents

Post your Comment

Please look into this matter!

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Having a VIP account

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The platform keeps asking for the verification

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After a few months of inactivity

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Help needed!

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