Binomo Complaints & Reviews

Apr 07, 2025

Binomo Customer Care's response Hi Ranjit,

We apologize for the inconvenience you've experienced. We take such matters seriously and are committed to resolving them promptly. Please ensure that all transaction details, including any reference numbers or receipts, are provided to our support team for further investigation.

At Binomo, your satisfaction is our top priority. We are committed to transparency and strive to deliver satisfactory services.

For a more comprehensive resolution to your concerns, please provide your Binomo ID in the comments or contact our support team at [protected]@binomo.com directly, so we can investigate the situation and assist you with your payment concern.

Thank you once again for your feedback.

Best regards,
The Binomo Team.

Mar 31, 2025

Binomo Customer Care's response Hello,

Thank you for sharing your experience with us. We regret to hear about the delays with your deposits and withdrawals and the unsuccessful trading experience.

Please know that we are committed to ensuring smooth transactions for our traders.
To assist you further, kindly provide your trader ID. Our team will review your case and work on resolving the issue to help you.

We appreciate your patience and hope for better trading results ahead.

Best Regards,
Binomo Team.

May 29, 2025

Binomo Customer Care's response Hello Latika Kapoor,

Thank you for your detailed feedback we truly understand your frustration.

The verification process is a critical step for ensuring the security of all users on the platform, especially when it comes to withdrawals. Withdrawals undergo additional checks to comply with financial regulations and protect against unauthorized access.

We sincerely regret any delay you've experienced after submitting your documents. This is not the standard we aim for. To assist you further and prioritize your case, we kindly ask you to update your review with your Binomo Client ID — this will help our team locate your account and follow up directly.

Also, feel free to write to us at support[at]binomo.com. We're here to resolve this promptly and make sure your experience improves moving forward.

Best regards,
Binomo!

May 29, 2025

Binomo Customer Care's response Hello Raman Kashyap,

Thank you for sharing your experience.

We understand how concerning it can be when verification delays affect your access to funds. To clarify, identity verification is a standard and necessary part of our platform’s security protocol. Withdrawals, especially for security-sensitive transactions, require it to ensure compliance and protect all users.

If you’ve already submitted your documents, the process may take a few business days, depending on the queue and complexity of the review. However, this should not be left unaddressed. Please update your review with your Binomo Client ID so we can help escalate your case for faster resolution.

If you have any questions or would like a direct update on your case, you can also contact us at support[at]binomo.com. We’re here to assist and ensure your verification is handled as swiftly and transparently as possible.

Best regards,
Binomo!

May 29, 2025

Binomo Customer Care's response Hello Indermasih,

Thank you for sharing your concerns regarding your recent experience with the VIP services on Binomo.

We understand how important timely withdrawals and personalized service are, especially for VIP users. While we strive to meet these expectations consistently, occasional delays can occur due to technical checks or banking system verifications — these are in place to ensure the safety of all financial transactions.

Please rest assured that our team monitors VIP requests with priority, and if your case is still unresolved, we strongly encourage you to update your review with your Binomo Client ID so we can escalate it to the relevant department promptly. Additionally, you can always reach us directly at support[at]binomo.com for further assistance.

We’re committed to improving and value your continued trust in our platform.

Best regards,
Binomo!

May 29, 2025

Binomo Customer Care's response Hello,

Thank you for sharing your experience with us. We understand how frustrating payment delays can be and sincerely regret any inconvenience.

Withdrawals are typically processed within the stated timeframes, but in some cases, technical issues or additional verification may cause delays. Please provide your trader ID so we can check the status of your withdrawal and assist you as soon as possible.

If you have any further concerns, feel free to reach out to us at [protected]@binomo.com.

We appreciate your patience and look forward to resolving this for you.

Best Regards,
Binomo Team.

Mar 18, 2025

Binomo Customer Care's response Hello Kamleshjyoti,

Thank you for sharing your feedback. We are pleased to hear that your refund has been successfully processed and that our assistance has helped restore your trust in our platform.

If you have any further questions or need additional support, please feel free to reach out to us at [protected]@binomo.com. We are always here to assist you.

Thank you again for your feedback.

Thank you
Binomo Support Team

Mar 07, 2025

Binomo Customer Care's response Hi,

Thank you for reaching out and for your patience during the verification process. We understand how frustrating it can be when things don't go as smoothly as expected.

We are pleased to hear that your account is now verified and that you can access your funds. For your future reference, our verification process is automated and typically takes about 10 minutes if all the submitted documents meet the system's requirements. Ensuring that all documents are clear and complete helps expedite the process.

If you encounter any challenges or have any questions, please feel free to reach out to us at [protected]@binomo.com. We are always here to assist you.

Thank you once again for your review.

Best regards,
The Binomo Team.

Feb 23, 2025

Binomo Customer Care's response Hello Jyoti,

Thank you for bringing your concerns to our attention. We acknowledge the issue you have reported regarding your investment transactions. We understand that this has become a persistent issue, with one of your transactions still pending and incomplete.

We request that our team conducts a thorough review to identify any potential issues affecting the smooth processing of your transactions once we receive complete information.

Hence, to investigate further, we kindly ask you to share your trader ID or contact us directly at [protected]@binomo.com. Please be assured that we are dedicated to resolving this matter promptly after receiving all information.

Thank you for your valuable feedback.

Regards,
Binomo Support Team.

Feb 17, 2025

Binomo Customer Care's response Hello VedThakur,

Thank you for bringing your concern to our attention. We apologize for the inconvenience caused by the rejection of your deposit request and the status of your funds.

To better address your concerns and improve our services, we would like to investigate this matter further. Kindly update your review with your account ID so we can review your specific situation and work towards a resolution. Alternatively, you can send your concerns directly to [protected]@binomo.com for prompt attention.

Thank you for your feedback once again.

Best regards,
Binomo Support Team

Feb 03, 2025

Binomo Customer Care's response Hello Neil,

Thank you for reaching out. We understand how frustrating the verification process can be, and we sincerely apologize for the inconvenience caused by the errors you're encountering.

Please be assured that we will address all the issues on priority and will work to resolve it as quickly as possible.

To assist us in investigating this issue further and improving our services, please provide your account ID or contact us directly at [protected]@binomo.com. This will enable us to look into your specific situation and work toward a resolution.

Thank you for posting your feedback.

Best regards,
Binomo Support Team

Feb 03, 2025

Binomo Customer Care's response Hello Mile,

Thank you for reaching out and sharing your concerns. We understand your frustration regarding the rejection of your withdrawal and the lack of transparency. Please be assured that we take your issue seriously and will investigate the matter thoroughly to ensure it is resolved as quickly as possible.

Should you have any further questions or require additional assistance, please feel free to reach out to us at [protected]@binomo.com or update to us with your account ID to help you further. We will be happy to assist you.

Thank you for your patience and the feedback once again.

Best regards,
Binomo Support Team

Jan 23, 2025

Binomo Customer Care's response Hi Sara Stone,

Thank you for choosing our platform as your first trading experience and for sharing your overall satisfaction with us. We apologize for the delay in receiving your VIP bonuses and understand the importance of timely rewards. Our team is working to address this issue and improve the process.

At Binomo, your satisfaction is our top priority. We are committed to transparency and strive to deliver satisfactory services.

For a more comprehensive resolution to your concerns, please contact our support team at [protected]@binomo.com or share your Binomo ID in the update of this comment. We are dedicated to addressing this issue as quickly as possible.

Thank you once again for your feedback.

Best regards,
The Binomo Team.

Jan 22, 2025

Binomo Customer Care's response Hi Nieto Dell,

We sincerely regret hearing about your dissatisfaction with our services and the deposit issues you've encountered. Your feedback is vital in helping us pinpoint areas where we can enhance our services.

At Binomo, your satisfaction is our top priority. We are committed to transparency and strive to deliver satisfactory services.

For a more thorough resolution to your concerns, please contact our support team at [protected]@binomo.com or update this comment with your Binomo ID. We are dedicated to addressing this issue as quickly as possible.

Thank you once again for your feedback.

Best regards,
The Binomo Team.

Jan 15, 2025

Binomo Customer Care's response Thank you for reaching out to us. We have done our utmost to assist you, and we hope you are satisfied with the support we have provided.

Jan 13, 2025

Binomo Customer Care's response Hello Maryi,

Thank you for sharing your experience with us! We're thrilled to hear that you've gone from using the app for fun to making some solid gains. It’s fantastic to know that the trades feature has been a game-changer for you.

We also appreciate your feedback about the occasional lag issues. Rest assured, our team is continuously working on updates and enhancements to improve the overall performance, and we’ll be addressing this in future releases. We strive to make the application as smooth and efficient as possible, and your input helps us get closer to that goal.

If you experience any issues again or have any questions, please feel free to contact us at [protected]@binomo.com. Our team is always ready to assist you.

Thank you for your feedback again.

Best regards,
Team Binomo

Jan 13, 2025

Binomo Customer Care's response Hello Sunil,

Thank you for bringing this to our attention. We understand how important it is to have a smooth verification process, especially when you’re looking to withdraw your funds.

To assist you promptly, please ensure that all the details have been provided or if you're facing issues with the verification process, our support team is ready to guide you through the steps.

To better investigate this matter and provide you with a personalized solution, we kindly ask that you contact us directly at [protected]@binomo.com or provide your trader ID in an updated review. This will allow us to look into your account details and resolve any issues without delay.

We appreciate your patience and look forward to ensuring a seamless experience for you.

Thank you again for your feedback posted here.

Best regards,
Team Binomo

Jan 13, 2025

Binomo Customer Care's response Hello Kwilassa,

Thank you for your feedback.

We truly understand how frustrating delays in the verification process can be, especially when you're trying to withdraw funds.

We sincerely apologize for the inconvenience this has caused. Our team is working diligently to process verifications as quickly as possible. However, please be aware that verification can sometimes take longer depending on the complexity of the details provided.

To assist you further, we kindly encourage you to reach out to us directly at [protected]@binomo.com or provide your trader ID in an updated review so that we can look into your specific case and expedite the process.

We greatly appreciate your patience and will do everything we can to ensure your account is verified promptly so you can access your funds without further delay.

Thank you for your understanding, and we look forward to resolving this matter for you.

Best regards,
Team Binomo

Nov 20, 2024

Binomo Customer Care's response Hello Jake Ethan,

We sincerely regret hearing about your dissatisfaction with verification process and the withdrawal issues you have encountered. Your feedback is vital in helping us pinpoint areas where we can enhance our services.

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

At Binomo, your satisfaction is our top priority. We are committed to transparency and strive to deliver satisfactory services.

For a more comprehensive resolution to your concerns, please get in touch with our support team at [protected]@binomo.com. We are dedicated to addressing this issue as quickly as possible.

Thank you once again for your feedback.

Best regards,
The Binomo Team,

Jan 13, 2025

Binomo Customer Care's response Hello James,

Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience caused by the blocked withdrawal after winning a tournament. We understand how important it is to access your funds.

We sincerely apologize for the inconvenience caused by the extended verification time. Our team is working diligently to review and process all necessary documents, but sometimes additional checks are required to ensure account security and compliance.

To assist you further and expedite the process, please reach out to us directly at [protected]@binomo.com with any details regarding your case, or share us your trader ID through updated review here. This will allow us to investigate your specific situation and ensure that all the issues have been resolved without further delay.

We truly appreciate your patience and understanding, and we are committed to resolving this matter as quickly as possible.

Thank you for bringing this to our attention and sharing your feedback once again.

Best regards,
Team Binomo