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Binomo Complaints & Reviews

4.9

Updated: May 5, 2026

Complaints 369

Resolved

359

Unresolved

10

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Started using it just for fun, and now I’m making some decent dough. The no-spread trades are a game-changer, and the app keeps getting better with updates. Just fix the occasional lags, and this would be flawless.

Jan 10, 2025

Complaint marked as Resolved

ok

Binomo customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2025

Binomo Customer Care's response Hello Maryi,

Thank you for sharing your experience with us! We're thrilled to hear that you've gone from using the app for fun to making some solid gains. It’s fantastic to know that the trades feature has been a game-changer for you.

We also appreciate your feedback about the occasional lag issues. Rest assured, our team is continuously working on updates and enhancements to improve the overall performance, and we’ll be addressing this in future releases. We strive to make the application as smooth and efficient as possible, and your input helps us get closer to that goal.

If you experience any issues again or have any questions, please feel free to contact us at [protected]@binomo.com. Our team is always ready to assist you.

Thank you for your feedback again.

Best regards,
Team Binomo

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I have an old card on the platform and they are not letting me verify my account. I want to withdraw my money soon, it takes an absurd amount of time

Jan 5, 2025

Complaint marked as Resolved

Support helped me confirm my card, thank you!

Verified Support

Jan 13, 2025

Binomo Customer Care's response Hello Sunil,

Thank you for bringing this to our attention. We understand how important it is to have a smooth verification process, especially when you’re looking to withdraw your funds.

To assist you promptly, please ensure that all the details have been provided or if you're facing issues with the verification process, our support team is ready to guide you through the steps.

To better investigate this matter and provide you with a personalized solution, we kindly ask that you contact us directly at [protected]@binomo.com or provide your trader ID in an updated review. This will allow us to look into your account details and resolve any issues without delay.

We appreciate your patience and look forward to ensuring a seamless experience for you.

Thank you again for your feedback posted here.

Best regards,
Team Binomo

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My account has been under verification for a week now. I definitely didn't expect that... This delay prevented me from withdrawing money when I needed it! When will you verify it, Binomo?

Dec 17, 2024

Complaint marked as Resolved

Finally verified my account. I wish it was that fast right away, but I had to wait a week.

Verified Support

Jan 13, 2025

Binomo Customer Care's response Hello Kwilassa,

Thank you for your feedback.

We truly understand how frustrating delays in the verification process can be, especially when you're trying to withdraw funds.

We sincerely apologize for the inconvenience this has caused. Our team is working diligently to process verifications as quickly as possible. However, please be aware that verification can sometimes take longer depending on the complexity of the details provided.

To assist you further, we kindly encourage you to reach out to us directly at [protected]@binomo.com or provide your trader ID in an updated review so that we can look into your specific case and expedite the process.

We greatly appreciate your patience and will do everything we can to ensure your account is verified promptly so you can access your funds without further delay.

Thank you for your understanding, and we look forward to resolving this matter for you.

Best regards,
Team Binomo

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Address: Mumbra, Maharashtra

This is my first time using this platform and right after my first deposit, it started giving me problems. First, I have a few of open deposit requests (December 5, 7), but I only deposited once. Second, the deposit didn't go through, I'm afraid I lost my money....

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Address: New Dheli

Website: binomo.com

Date 12/09/24.
My ID[protected]
It is almost impossible to deposit (UPI). My iD[protected]. I've always been able to withdraw money from Binomo without any problems, but the deposit takes a long time. I'd be grateful if you could help me with this issue cause I haven't been able to top up my Binomo account for 2 hours!

Binomo customer support has been notified about the posted complaint.

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Address: Uttar Pradesh

Date of the incident - November, 19
My ID[protected]
I opened an account on the platform back in September. I traded hard and decided to withdraw money, but to do this, I need to verify my identity.
I tried to confirm it, but the system didn't accept my documents! Such nonsense can not happen.
I request a fast solution to my issue and verification of my account!!!

Nov 21, 2024

Complaint marked as Resolved

Thanks, the support team contacted me and resolved my verification issue.

Verified Support

Nov 20, 2024

Binomo Customer Care's response Hello Jake Ethan,

We sincerely regret hearing about your dissatisfaction with verification process and the withdrawal issues you have encountered. Your feedback is vital in helping us pinpoint areas where we can enhance our services.

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

At Binomo, your satisfaction is our top priority. We are committed to transparency and strive to deliver satisfactory services.

For a more comprehensive resolution to your concerns, please get in touch with our support team at [protected]@binomo.com. We are dedicated to addressing this issue as quickly as possible.

Thank you once again for your feedback.

Best regards,
The Binomo Team,

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This company has been checking my ID for ten days now after I won the tournament. And yes, they still have my money! I can't withdraw it because the withdrawal is blocked!!!

Nov 6, 2024

Complaint marked as Resolved

Thanks for contacting me quickly. They verified my account and I can now withdraw money.

Verified Support

Jan 13, 2025

Binomo Customer Care's response Hello James,

Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience caused by the blocked withdrawal after winning a tournament. We understand how important it is to access your funds.

We sincerely apologize for the inconvenience caused by the extended verification time. Our team is working diligently to review and process all necessary documents, but sometimes additional checks are required to ensure account security and compliance.

To assist you further and expedite the process, please reach out to us directly at [protected]@binomo.com with any details regarding your case, or share us your trader ID through updated review here. This will allow us to investigate your specific situation and ensure that all the issues have been resolved without further delay.

We truly appreciate your patience and understanding, and we are committed to resolving this matter as quickly as possible.

Thank you for bringing this to our attention and sharing your feedback once again.

Best regards,
Team Binomo

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I encountered such a problem in the withdrawal process, what should Ido? Guys, will Binomo see this message? If so, can anyone tell me what to do? I've deposited and withdrawn several times during the day and I'm wondering if it could be something like this but I hope they don't waste my money......

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I was trying to withdraw funds, but it is showing withdrawal paused for security check. How long it takes for the security check to complete.

Jan 10, 2025

Complaint marked as Resolved

Verified Support

Sep 15, 2024

Binomo Customer Care's response Hi Jimrith,

Thank you for sharing your experience with Binomo. We value your feedback and apologize for any negative experiences you may have had.

We understand your disappointment regarding the withdrawal process due to security verification. We are committed to maintaining transparency and ensuring your satisfaction.

To more accurately understand your situation and address your concerns effectively, could you please contact us via your registered email ID at [protected]@binomo.com. This will allow us to thoroughly investigate the issue and provide you with a personalized solution.

We appreciate your feedback once again.

Sincerely,
The Binomo Team.

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Address: Delhi, India

When trying to verify my Binomo account, I was faced with an endless cycle of sending documents. Each time I was told that the image quality was not good enough even though I was using my iPhone 15 Pro. This seems like an excuse to delay verifying my account and blocking my ability to withdraw money!

Aug 15, 2024

Complaint marked as Resolved

Verified Support

Aug 08, 2024

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email "[protected]@binomo.com", once you do It, we will be glad to clarify all the conditions, that what is issue with the image quality and related to verification by email.

We're looking forward to your answer!

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Hi iam deposit 30000 on 19 March 2024 due to transaction issue the money was transferred to the beneficiary on 22 March so please refund my money

Jan 10, 2025

Complaint marked as Resolved

Verified Support

Aug 03, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

We are awaiting your reply!

Verified Support

Aug 21, 2024

Binomo Customer Care's response Hello!
We apologize for the trouble with your deposit. We’ll do our best to help you resolve this issue as fast as possible. Feel free to reach out to us at [protected]@binomo.com.
Thank you!

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I have binomo account today i received you withdraw successfully done in binomo but its not done by me please refund my money

Jan 10, 2025

Complaint marked as Resolved

Verified Support

Jul 09, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such payment faster.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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Address: https//:www.binomo.com

I was lured in by Binomo's flashy bonuses and promotions, but it turned out to be a bit of a letdown. Even though I initially accepted the bonus, I quickly realized that some unrealistic trading turnover conditions needed to be met before I could withdraw any profits. Honestly, it felt like they were using these promotions to keep traders on their platform without offering any real benefits. All in all, I was pretty disappointed with the whole experience.

Aug 7, 2024

Complaint marked as Resolved

Verified Support

Jun 22, 2024

Binomo Customer Care's response Hello,

We apologize for any inconvenience caused. We want to help you.

Once you’ve activated a deposit bonus, you will need to complete trading turnover. You can withdraw funds from your account without limitation after the trading turnover has been completed.

There is no specific time frame during which the turnover needs to be completed. You can trade as you usually do and track your progress in the “Bonuses” section of the platform.

Also, In order to check your situation, please contact our support team via email at [protected]@binomo.com, once you do It, we will be glad to clarify all the information by email.

We're looking forward for your answer!

Verified Support

Jul 01, 2024

Binomo Customer Care's response Hello,

We have deep empathy for your situation and apologize for any inconvenience caused. We are always honest and will continue to keep transparency with our traders.

Please note, that once you’ve activated a deposit or a non-deposit bonus, you can withdraw funds from your account without limitation after the trading turnover has been completed.

For more details on it or if you have any issues, we would like you to please contact us to our support team, our team will check your issue on priority.

Thank you for understanding!

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Website: https//:www.binomo.com

So I was making some money on Binomo, and I got logged out of my account and couldn't log back in. I reached out to customer support, but they didn't give me any clear reason how to fix it. It feels like they're just trying to stop me from getting what I rightfully earned.

Jun 5, 2024

Complaint marked as Resolved

Verified Support

Jun 02, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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I had a smooth and quick experience when depositing my money on Binomo. However, things did not go as well when I decided to withdraw my funds. Even though I requested my withdrawal two days ago, I have not received any updates from customer support regarding its processing status. It's been quite frustrating, to say the least, and I can't help but feel like the platform could do a better job of making the withdrawal process more seamless. It seems like they intentionally make it difficult to get your money out.

May 2, 2024

Complaint marked as Resolved

Verified Support

Apr 30, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such payments faster.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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Address: www.binomo.com

I noticed some transactions on my Binomo account that I did not authorize. I have tried contacting customer service to get an explanation and refund, but they have not responded. I don't know what to do next. This lack of security has made me lose trust in the platform.

May 2, 2024

Complaint marked as Resolved

Verified Support

Apr 30, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

Our company is striving to provide measures to prevent hacking issues. In order to review your issue, please contact us via email at [protected]@binomo.com.

We are awaiting your reply!

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I've made about eight attempts to download the Binomo apk file, but each time it's been a failure. The file consistently turns out to be corrupted and won't install correctly. It's particularly aggravating because the platform claims that downloading its app is a breeze.

Apr 23, 2024

Complaint marked as Resolved

Verified Support

Apr 22, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

We will check your issue and provide you with an answer the soonest!

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I'm really frustrated with the verification process of Binomo. It take too much time. It's not only disrupting my trading, but it's also making me doubt if this platform is right for me. I strongly urge them to improve their verification process because I'm getting tired of waiting so long.

Apr 25, 2024

Complaint marked as Resolved

Verified Support

Apr 24, 2024

Binomo Customer Care's response Hello!

We are a reliable-certified trading platform and also a member of the Financial commission.

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email at [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to verification by email.

We're looking forward for your answer!

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I have been using Binomo for the past few weeks to trade, but unfortunately, I have encountered constant app crashes and slow response times. These issues have been especially troublesome during critical trading moments, causing me to miss out on potentially profitable opportunities and even causing me to lose some money. Despite contacting the support team for advice, my issue has yet to be resolved. To say the least, this experience has been incredibly frustrating and has left me questioning the platform's efficiency

May 1, 2024

Complaint marked as Resolved

Verified Support

Apr 25, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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I've been using Binomo for a few weeks for trading, but I've run into a consistent problem with the app crashing and responding slowly. These issues have been particularly problematic during important trading times, leading to missed opportunities and even losses. Despite reaching out to support, the problem persists, leaving me frustrated and doubting the platform's reliability.

Apr 30, 2024

Complaint marked as Resolved

Verified Support

Apr 25, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

In order to check the situation that you reported us, please contact our support team via email at [protected]@binomo.com, once you do It, we will check your situation and provide you with an answer the soonest!

Thank you

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