Binomo Complaints & Reviews

I was gone for several months and after I returned and logged into Binomo I found out that my money had disappeared from the account. I think I have been robbed! Who will tell me where my money has gone?

Jul 30, 2023

Complaint marked as Resolved

Verified Support

Jul 28, 2023

Binomo Customer Care's response Hello!

If you were inactive for a long time the subscription fee might be the reason, the subscription fee is one of the rules of the platform. Binomo starts deducting the subscription fee three months after your last trading activity.

However, if the client doesn't have enough funds in balance. The balance will be 0 and they won't have a negative balance.

To review your case please, contact us via email to support.

Thank you!

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Hi,
This not a complaint, I just want to know why when I try to withdraw my fund it shows withdrawal unavailable, has paused for security
Like that. Can u help me to get the fund as soon as possible.
ID :[protected]...

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I've got a VIP account on Binomo and I totally expect to be treated like a VIP. But I'm shocked! The agent couldn't care less about my queries. Binomo better step up their support 'cause this is exactly what we paid for, and we deserve some proper attention!

Jul 29, 2023

Complaint marked as Resolved

Verified Support

Jul 28, 2023

Binomo Customer Care's response Hello!

We are sorry that you are not satisfied, we sympathize with you and apologize for any inconvenience caused. We want to help you.

You are our valued trader. Your opinion has been received and will be given attention so that we can make our platform more accessible and enjoyable.

In order to review your issues, please contact us via email to support.
We are awaiting your reply!

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I've been stuck waiting for my deposit for a week. Binomo straight-up won't let the money into my account. What the heck is going on? To put it mildly, I can call it a trader-unfriendly platform. Get things in order.

Jul 29, 2023

Complaint marked as Resolved

Verified Support

Jul 28, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email to support.

We will check your situation and provide you with an answer as soon as possible!

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I woke up this morning, all ready to withdraw my sweet profit, and bam! There's this message saying my Binomo account got blocked out of nowhere. No heads-up, no nothing! I reached out to support, and now I'm stuck waiting for their response. This is seriously messed up.

Jul 29, 2023

Complaint marked as Resolved

Verified Support

Jul 28, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us again via email to support.
We will check your situation and provide you with an answer the soonest!

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I requested a withdrawal from Binomo on July 1st and had to wait 3 days. After non-stop complaints, they finally refunded the amount back to my trading account.. Then, I went ahead and made another withdrawal request, and now they're telling me to wait for another 3 days! When will I get my money?

Jul 27, 2023

Complaint marked as Resolved

Verified Support

Jul 25, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused by this situation.

We would like to inform you that all withdrawals on our platform are processed within the specified period, which is 3 business days. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support.

We will check your situation and provide you with an answer in no time, by email!

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Recently I encountered a Binomo review with a user experiencing technical issues and saying that they are unhappy with the customer support provided by the platform. He also had delays in withdrawing funds. This has made me doubt the platform's reliability. Is Binomo regulated at all?

Aug 1, 2023

Complaint marked as Resolved

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I tried to withdraw money from Binomo many times. This is a very time consuming and tedious process. I constantly run into delays and withdrawal fees, which only add to my disappointment. If I'm paying a withdrawal fee, at least make the withdrawal process easy.

Jul 31, 2023

Complaint marked as Resolved

Thanks Binomo. My issue got resolved ❤️

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I'm using Binomo from 1 year and I never find any problem in using it. I don't know why some people leave bad comments about it. In last month, i earned 3 lac inr. Thank you Binomo for providing us such a great platform

Jul 20, 2023

Complaint marked as Resolved

💖

Verified Support

Jul 19, 2023

Binomo Customer Care's response Hello!

Thank you for the wonderful review!

We are delighted to hear that our app has been a success for you.

We hope it continues to bring you great results. Your positive feedback is greatly appreciated and helps us to constantly improve.

Wishing you continued success and thank you for your support!

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This is not a complaint. Actually I want to thanks Binomo for this incredible platform. I'm a student and I earned around 1 lac Indian rupees so far by trading on Binomo. Love this platform's interface. Really appreciate it....

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I am new and just trying to set foot in the trading world. However, I must say that the severe lack of instructions on how to use Binomo and start trading is highly discouraging to me. How am I supposed to trade on the platform when there is a lack of instructions?

Jul 18, 2023

Complaint marked as Resolved

Thanks for the guidance

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hi!

To start trading, kindly follow these 5 simple steps:
1) Choose a financial asset,
2) Set transaction expiration,
3) Enter the investment amount,
4) Predict chart movement direction,
5) Press the respective key, either "Up" or "Down."

You can find trading instructions, video tutorials and all information on how Binomo works on our platform in the "Help Center" section.
Also, now our Binomo blog is available for you with useful information about how to invest, how to trade, beside a lot o[censored]seful information on our blog.

For more information please contact us via email to support.

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I have been experiencing Binomo login issues lately. This has become a serious hassle since I cannot log in to my account even though I am sure I am adding the right credentials. How am I supposed to solve this? I contacted customer support yesterday and am still waiting for a reply.

Jul 19, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

To fix this please clear the cache and cookie files and try to log in again.

If you still face the issue, please contact us via email support, with a screenshot of the error.
We are awaiting your reply!

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I have attempted to download Binomo apk file almost ten times, with every attempt failing miserably. The file always comes out to be corrupted and doesn't install properly. This is even more frustrating because the platform advertises downloading its app is incredibly easy. However, the truth is something else. This is my first time trying to trade on Binomo, and the start is unpleasant.

Jul 18, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via email to support, with a screenshot of the error.
We are awaiting your reply!

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It's not funny at all to ask me for documents for the third time! How much more do I need to confirm that I am me? Maybe already enough? I just want to withdraw my money!

Jul 19, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email to support, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

We're looking forward for your answer!

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Is Binomo safe? I’ve heard so many stories about people losing their money on this trading app. It’s hard to know who to trust and what to believe. There are so many binomo scams out there, it’s scary. I don’t want to risk my hard-earned money on something that might not be legit. I wish there was more information available about whether Binomo is reliable and safe.

Jul 18, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We empathize with your situation and understand that you may be worried or influenced by current situations and some statements.

Please note, Binomo is fully safe.

Binomo is one of the largest FTT trading platforms trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

We are interested in understanding the reasons why you have this opinion and we will investigate your situation in detail. Please, contact us via email to support.

We will check your situation and provide you with an answer the soonest!

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The Binomo app is definitely not user-friendly. Making use of the app is like trying to solve a puzzle without any clues. It is so confusing, I wish they could just simplify things. Right now it is just an annoying headache.

Jul 18, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via email to support.
We are awaiting your reply!

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I'm getting super annoyed with this deposit situation on Binomo. I put my money in a few days ago, and it's still not showing up in my account. I tried reaching out to support, but they just ask me to wait. I'm freakin' worried, guys! Where the heck did my money disappear to?

Jul 19, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email to support.

We will check your situation and provide you with an answer as soon as possible!

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Hey there! I'm a VIP trader on Binomo, and I've been trying to reach out to my manager, but no response whatsoever! I've got this urgent problem that needs direct attention, you know what I mean? I'm just clueless about what's going on. Is there any other way I can get in touch with you, 'cause the usual channels ain't doing squat for me? And seriously, can y'all at least give me a heads-up if you've received any of my contact attempts?

Jul 18, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We are sorry for any inconvenience caused.

You are our valued trader. Your opinion has been received and will be given attention, so that we can make our platform more accessible and enjoyable.

We would like to emphasize that the calls are provided following the order of requests. We are working to provide calls the soonest to our privileged clients.

We request you to contact us via email to support.

We will check your situation and transfer your request on a priority basis to the VIP department.

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I contacted customer service several times on the Binomo app and I never got a satisfactory answer. They are most times unresponsive, unprofessional, incompetent and unhelpful. I don't believe they care about their customers, they only care about their money. They don't solve any problems, they only create more.

Jul 19, 2023

Complaint marked as Resolved

Verified Support

Jul 17, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via the email [protected]@binomo.com, and we will check your issue on priority.
We are awaiting your reply!

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I don't trust Binomo at all. I am not aware of any licenses they have or if they are regulated by any authority. All I hear about Binomo is fraud and I have not yet seen signs that say otherwise. The other day I deposited some money into my Binomo account yet it has not reflected up till now. Their customer support is also difficult to interact with, and they have no transparency. It should be avoided.

Jul 14, 2023

Complaint marked as Resolved

Verified Support

Jul 11, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Binomo is one of the largest FTT trading platforms, trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

Also, on our platform, we use payment systems that process such deposits faster.

We are interested in understanding the reasons why you have this opinion, and we will investigate your situation in detail. Please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

Binomo Complaints & Reviews

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Binomo reviews & complaints page 8

I was gone for several months

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Regarding withdrawal unavailable

VIP User

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Pending deposit. Please help

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Account blocked

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Withdrawal Request Delayed

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Is Binomo reliable?

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Withdrawal Problem

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Thank you Binomo for providing us such a great platform

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This is not a complaint

How to use

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Can't Login To My Binomo Account

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App download problem

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Long verification

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Safety concern

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Binomo Is Not User-Friendly

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Deposit issue. Please help

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No response

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Binomo Has Terrible Customer Service

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Binomo Is Not Reliable Or Trustworthy

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