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Binomo Complaints & Reviews

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4.9
Updated: Jan 2, 2026
Complaints 369
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356
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13
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Binomo reviews & complaints page 8

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L
Lethal.Combination665
from Dehradun, Uttarakhand
Jul 28, 2023
Jul 30, 2023
This thread was updated on Jul 30, 2023
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Two days back, I put $80 into my account. So, today I decided to cash out some funds, but guess what? Binomo hit me with a surprise 10% commission charge! I reached out to support, "What's up with this?" And you know what they told me? They told me to read the Terms and Conditions. And anytime I chat more questions, their response is to wait for days, sayin' they need time to process my info. This is straight-up ridiculous!
Jul 31, 2023
Complaint marked as Resolved 
Verified Support
Jul 30, 2023
Binomo Customer Care's response Hi!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Please note, if your trading turnover (the total amount of all your trades) does not exceed double your account balance, the commission for a withdrawal of funds will be 10%.

You will get a notification about the commission and you can re-request the payment. If you need assistance with your withdrawal case, you can contact our support team via email at [protected]@binomo.com or through the live chat available on our platform.

We wish you productive trading!
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    Venkat2002
    Jul 28, 2023
    Aug 3, 2023
    This thread was updated on Aug 3, 2023
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    I was ready with fund to withdraw rs 14000+
    Then they block the withdraw so I can’t withdraw they said it take 10 days to verify
    In the mean time I was trade and make it to 16800+ then I take an up trade for 1 minute
    The response after clicking was late this was happened constantly for 5 trades and loss and end up this zero it was sureshot trade due to this late response fund goes to zero even tho I had good internet, I want my funds back. Like it was like planned and slow down and I had to reload again and again
    Jan 11, 2025
    Complaint marked as Resolved 
    Verified Support
    Aug 03, 2023
    Binomo Customer Care's response     Hello!

    We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

    Also, we would like to inform you that our platform receives quotes directly from providers. Binomo does not affect quotes transmitted to the platform.

    The outcome of your trade is determined by how well you work with the chart and we want to help you with this matter. In order to advise you to use all the features that are available on our platform, contact us via email to support, once you do It, we will be glad to clarify all the conditions related to withdrawal, trades and verification by email.

    We're looking forward for your answer!
    View replies
    I took two trade at time.
    Due to late response
    ID :[protected]

    Delay in withdrawal + late response trade - Comment #4117244 - Image #0
    Delay in withdrawal + late response trade - Comment #4117244 - Image #1
    Reply
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      V
      Vishal.Sharma998805
      Jul 27, 2023
      Jul 28, 2023
      This thread was updated on Jul 28, 2023
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      I was gone for several months and after I returned and logged into Binomo I found out that my money had disappeared from the account. I think I have been robbed! Who will tell me where my money has gone?
      Jul 30, 2023
      Complaint marked as Resolved 
      Verified Support
      Jul 28, 2023
      Binomo Customer Care's response       Hello!

      If you were inactive for a long time the subscription fee might be the reason, the subscription fee is one of the rules of the platform. Binomo starts deducting the subscription fee three months after your last trading activity.

      However, if the client doesn't have enough funds in balance. The balance will be 0 and they won't have a negative balance.

      To review your case please, contact us via email to support.

      Thank you!
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        V
        Venkat2002
        Jul 27, 2023
        Aug 21, 2023
        This thread was updated on Aug 21, 2023
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        Regarding withdrawal unavailable

        Hi,
        This not a complaint, I just want to know why when I try to withdraw my fund it shows withdrawal unavailable, has paused for security
        Like that. Can u help me to get the fund as soon as possible.
        ID :[protected]...
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        Vaibhav.Vaibhav211
        from Delhi, Delhi
        Jul 27, 2023
        Jul 28, 2023
        This thread was updated on Jul 28, 2023
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        I've got a VIP account on Binomo and I totally expect to be treated like a VIP. But I'm shocked! The agent couldn't care less about my queries. Binomo better step up their support 'cause this is exactly what we paid for, and we deserve some proper attention!
        Jul 29, 2023
        Complaint marked as Resolved 
        Verified Support
        Jul 28, 2023
        Binomo Customer Care's response         Hello!

        We are sorry that you are not satisfied, we sympathize with you and apologize for any inconvenience caused. We want to help you.

        You are our valued trader. Your opinion has been received and will be given attention so that we can make our platform more accessible and enjoyable.

        In order to review your issues, please contact us via email to support.
        We are awaiting your reply!
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          User5542421
          from Pune, Maharashtra
          Jul 26, 2023
          Jul 28, 2023
          This thread was updated on Jul 28, 2023
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          I've been stuck waiting for my deposit for a week. Binomo straight-up won't let the money into my account. What the heck is going on? To put it mildly, I can call it a trader-unfriendly platform. Get things in order.
          Jul 29, 2023
          Complaint marked as Resolved 
          Verified Support
          Jul 28, 2023
          Binomo Customer Care's response           Hello!

          We sympathize with you and apologize for any inconvenience caused. We want to help you.

          On our platform, we use payment systems that process such deposits faster.

          If your deposit was not successful, please, contact us via email to support.

          We will check your situation and provide you with an answer as soon as possible!
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            K
            KarizmaH.07
            from Manali, Tamil Nadu
            Jul 25, 2023
            Jul 28, 2023
            This thread was updated on Jul 28, 2023
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            I woke up this morning, all ready to withdraw my sweet profit, and bam! There's this message saying my Binomo account got blocked out of nowhere. No heads-up, no nothing! I reached out to support, and now I'm stuck waiting for their response. This is seriously messed up.
            Jul 29, 2023
            Complaint marked as Resolved 
            Verified Support
            Jul 28, 2023
            Binomo Customer Care's response             Hello!

            We sympathize with you and apologize for any inconvenience caused. We want to help you.

            Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

            In order to analyze your case, please, contact us again via email to support.
            We will check your situation and provide you with an answer the soonest!
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              V
              Vashma.Noor1211
              Jul 25, 2023
              Jul 25, 2023
              This thread was updated on Jul 25, 2023
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              I requested a withdrawal from Binomo on July 1st and had to wait 3 days. After non-stop complaints, they finally refunded the amount back to my trading account.. Then, I went ahead and made another withdrawal request, and now they're telling me to wait for another 3 days! When will I get my money?
              Jul 27, 2023
              Complaint marked as Resolved 
              Verified Support
              Jul 25, 2023
              Binomo Customer Care's response               Hello!

              We apologize for any inconvenience caused by this situation.

              We would like to inform you that all withdrawals on our platform are processed within the specified period, which is 3 business days. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support.

              We will check your situation and provide you with an answer in no time, by email!
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                G
                Gautam.singh6654
                from Mumbai, Maharashtra
                Jul 24, 2023
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                Recently I encountered a Binomo review with a user experiencing technical issues and saying that they are unhappy with the customer support provided by the platform. He also had delays in withdrawing funds. This has made me doubt the platform's reliability. Is Binomo regulated at all?
                Aug 1, 2023
                Complaint marked as Resolved 
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                  A
                  Abhinav3633
                  from Delhi, Delhi
                  Jul 24, 2023
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                  I tried to withdraw money from Binomo many times. This is a very time consuming and tedious process. I constantly run into delays and withdrawal fees, which only add to my disappointment. If I'm paying a withdrawal fee, at least make the withdrawal process easy.
                  Jul 31, 2023
                  Complaint marked as Resolved 
                  Thanks Binomo. My issue got resolved ❤️
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                    U
                    User4545245
                    Jul 19, 2023
                    Jul 19, 2023
                    This thread was updated on Jul 19, 2023
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                    I'm using Binomo from 1 year and I never find any problem in using it. I don't know why some people leave bad comments about it. In last month, i earned 3 lac inr. Thank you Binomo for providing us such a great platform
                    Jul 20, 2023
                    Complaint marked as Resolved 
                    💖
                    Verified Support
                    Jul 19, 2023
                    Binomo Customer Care's response                     Hello!

                    Thank you for the wonderful review!

                    We are delighted to hear that our app has been a success for you.

                    We hope it continues to bring you great results. Your positive feedback is greatly appreciated and helps us to constantly improve.

                    Wishing you continued success and thank you for your support!
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                      A
                      Arshdeep4455
                      from Pune, Maharashtra
                      Jul 18, 2023
                      Jul 19, 2023
                      This thread was updated on Jul 19, 2023
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                      This is not a complaint

                      This is not a complaint. Actually I want to thanks Binomo for this incredible platform. I'm a student and I earned around 1 lac Indian rupees so far by trading on Binomo. Love this platform's interface. Really appreciate it....
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                      Mishal.Mishee
                      Jul 16, 2023
                      Jul 17, 2023
                      This thread was updated on Jul 17, 2023
                      Resolved
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                      Resolved

                      I am new and just trying to set foot in the trading world. However, I must say that the severe lack of instructions on how to use Binomo and start trading is highly discouraging to me. How am I supposed to trade on the platform when there is a lack of instructions?
                      Jul 18, 2023
                      Complaint marked as Resolved 
                      Thanks for the guidance
                      Verified Support
                      Jul 17, 2023
                      Binomo Customer Care's response                       Hi!

                      To start trading, kindly follow these 5 simple steps:
                      1) Choose a financial asset,
                      2) Set transaction expiration,
                      3) Enter the investment amount,
                      4) Predict chart movement direction,
                      5) Press the respective key, either "Up" or "Down."

                      You can find trading instructions, video tutorials and all information on how Binomo works on our platform in the "Help Center" section.
                      Also, now our Binomo blog is available for you with useful information about how to invest, how to trade, beside a lot o[censored]seful information on our blog.

                      For more information please contact us via email to support.
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                        D
                        Dipika.Dipika1000
                        Jul 16, 2023
                        Jul 17, 2023
                        This thread was updated on Jul 17, 2023
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                        I have been experiencing Binomo login issues lately. This has become a serious hassle since I cannot log in to my account even though I am sure I am adding the right credentials. How am I supposed to solve this? I contacted customer support yesterday and am still waiting for a reply.
                        Jul 19, 2023
                        Complaint marked as Resolved 
                        Verified Support
                        Jul 17, 2023
                        Binomo Customer Care's response                         Hello!

                        We sympathize with you and apologize for any inconvenience caused. We want to help you.

                        To fix this please clear the cache and cookie files and try to log in again.

                        If you still face the issue, please contact us via email support, with a screenshot of the error.
                        We are awaiting your reply!
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                          Malvika 8889
                          Jul 15, 2023
                          Jul 17, 2023
                          This thread was updated on Jul 17, 2023
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                          I have attempted to download Binomo apk file almost ten times, with every attempt failing miserably. The file always comes out to be corrupted and doesn't install properly. This is even more frustrating because the platform advertises downloading its app is incredibly easy. However, the truth is something else. This is my first time trying to trade on Binomo, and the start is unpleasant.
                          Jul 18, 2023
                          Complaint marked as Resolved 
                          Verified Support
                          Jul 17, 2023
                          Binomo Customer Care's response                           Hello!

                          We sympathize with you and apologize for any inconvenience caused. We want to help you.

                          In order to review your case, please contact us via email to support, with a screenshot of the error.
                          We are awaiting your reply!
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                            Rishi Gupta 598
                            Jul 15, 2023
                            Jul 17, 2023
                            This thread was updated on Jul 17, 2023
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                            Resolved

                            It's not funny at all to ask me for documents for the third time! How much more do I need to confirm that I am me? Maybe already enough? I just want to withdraw my money!
                            Jul 19, 2023
                            Complaint marked as Resolved 
                            Verified Support
                            Jul 17, 2023
                            Binomo Customer Care's response                             Hello!

                            We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

                            In order to check the situation that you reported us, please contact our support team via email to support, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

                            We're looking forward for your answer!
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                              I
                              I Am Geeta 279
                              Jul 14, 2023
                              Jul 17, 2023
                              This thread was updated on Jul 17, 2023
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                              Is Binomo safe? I’ve heard so many stories about people losing their money on this trading app. It’s hard to know who to trust and what to believe. There are so many binomo scams out there, it’s scary. I don’t want to risk my hard-earned money on something that might not be legit. I wish there was more information available about whether Binomo is reliable and safe.
                              Jul 18, 2023
                              Complaint marked as Resolved 
                              Verified Support
                              Jul 17, 2023
                              Binomo Customer Care's response                               Hello!

                              We empathize with your situation and understand that you may be worried or influenced by current situations and some statements.

                              Please note, Binomo is fully safe.

                              Binomo is one of the largest FTT trading platforms trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

                              We are interested in understanding the reasons why you have this opinion and we will investigate your situation in detail. Please, contact us via email to support.

                              We will check your situation and provide you with an answer the soonest!
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                                Anabia376
                                Jul 14, 2023
                                Jul 17, 2023
                                This thread was updated on Jul 17, 2023
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                                Resolved

                                The Binomo app is definitely not user-friendly. Making use of the app is like trying to solve a puzzle without any clues. It is so confusing, I wish they could just simplify things. Right now it is just an annoying headache.
                                Jul 18, 2023
                                Complaint marked as Resolved 
                                Verified Support
                                Jul 17, 2023
                                Binomo Customer Care's response                                 Hello!

                                We sympathize with you and apologize for any inconvenience caused. We want to help you.

                                In order to review your case, please contact us via email to support.
                                We are awaiting your reply!
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                                  Ajay22553
                                  Jul 13, 2023
                                  Jul 17, 2023
                                  This thread was updated on Jul 17, 2023
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                                  Resolved

                                  I'm getting super annoyed with this deposit situation on Binomo. I put my money in a few days ago, and it's still not showing up in my account. I tried reaching out to support, but they just ask me to wait. I'm freakin' worried, guys! Where the heck did my money disappear to?
                                  Jul 19, 2023
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jul 17, 2023
                                  Binomo Customer Care's response                                   Hello!

                                  We sympathize with you and apologize for any inconvenience caused. We want to help you.

                                  On our platform, we use payment systems that process such deposits faster.

                                  If your deposit was not successful, please, contact us via email to support.

                                  We will check your situation and provide you with an answer as soon as possible!
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                                    Priyank Verma 567
                                    Jul 12, 2023
                                    Jul 17, 2023
                                    This thread was updated on Jul 17, 2023
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                                    Resolved

                                    Hey there! I'm a VIP trader on Binomo, and I've been trying to reach out to my manager, but no response whatsoever! I've got this urgent problem that needs direct attention, you know what I mean? I'm just clueless about what's going on. Is there any other way I can get in touch with you, 'cause the usual channels ain't doing squat for me? And seriously, can y'all at least give me a heads-up if you've received any of my contact attempts?
                                    Jul 18, 2023
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Jul 17, 2023
                                    Binomo Customer Care's response                                     Hello!

                                    We are sorry for any inconvenience caused.

                                    You are our valued trader. Your opinion has been received and will be given attention, so that we can make our platform more accessible and enjoyable.

                                    We would like to emphasize that the calls are provided following the order of requests. We are working to provide calls the soonest to our privileged clients.

                                    We request you to contact us via email to support.

                                    We will check your situation and transfer your request on a priority basis to the VIP department.
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                                      Recent comments

                                      Hello,

                                      We are sorry for the above answer; it was for another review.

                                      Thank you for understanding!
                                      binomo_official

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