Dear Sir/Madam,
I hope this letter finds you well. I am writing to express my deep dissatisfaction and concern regarding the withdrawal issues I have been facing with my trading account at Binomo.
I have been a loyal customer of Binomo for During this time, I have diligently invested my time and capital in trading activities, following all the rules and regulations set forth by your platform. However, I am extremely disappointed to inform you that my recent attempts to withdraw funds from my account have been met with significant obstacles and delays.
According to your platform's policies, the funds should have been transferred to my designated bank account within 3 days or 24hrs However, it has been more than one week since my request, and I have yet to receive the funds. This delay is causing me immense financial strain and anxiety.
I have made numerous attempts to contact your customer support team regarding this matter, but the responses I have received have been generic and unhelpful. I have provided all the necessary documents and complied with the verification process promptly, yet my issue remains unresolved. This lack of transparency and failure to address my concerns has left me deeply frustrated and questioning the integrity of your company.
I would like to bring to your attention that such unprofessional behavior not only damages your reputation but also raises serious questions about the credibility and reliability of your platform. As a valued customer, I expect to be treated fairly and receive prompt assistance when facing issues with withdrawals or any other aspect of my trading experience.
I kindly request that you take immediate action to resolve this matter by ensuring the prompt release of the funds I am entitled to. Furthermore, I urge you to conduct a thorough investigation into the cause of this withdrawal delay and take appropriate measures to prevent such issues from recurring in the future. Should the situation remain unresolved, I will be left with no choice but to escalate my complaint to the relevant regulatory authorities and seek legal advice to protect my rights as a consumer.
I trust that you value your customers and their satisfaction, and I hope that you will take my concerns seriously. I look forward to a prompt resolution to this matter.
Thank you for your attention to this urgent issue.
Yours sincerely,
Burhan Yousuf
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We apologize for any inconvenience caused by this situation.
We would like to inform you that all withdrawals on our platform are processed within the specified period. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution.
According to your screenshot, the withdrawal was rejected and funds to find the details information on your issue, please contact us via our support email.
We will check your situation and provide you with an answer in no time, by email!
Thank you for understanding!