Birla Sun Life — BSLI Flexi Life Policy: Will not return my investment money

Address:

Chennai, Tamil Nadu

This is for other customers to know the experience i am having with BSLI, Flexi Life Line policy. For the past 3 months I have been trying to surrender the documents to BSLI. They keep dodging me every time for 3 months.. - they delayed 2 weeks after surrendering, asking for signature reverification - after submtting signature forms, they wanted me to resubmit surrender form - after 2 weeks, they want me to resubmit surrender document. We did that in person in Chennai. - After another 2 weeks, their custoemr service department says they cant find the form, according to them this never submitted. - My father in law visited the office again, the branch office says they dont have voided cheques that i gave them originally and they want us to resend it In the process, I have missed my loan payments, i have also missed the deadline to pay for my new home purchase etc., Their customer service does not care for the customers pains, no one seems accountable in the branch office to resolve the issues for the customer. Their focus seems to be to delay the process as much as they can so they dont have to return more than Rs 10 lakhs with them...seems very unfair that a large financial institution with a big name like Birla would resort to such tactics. Since March 2015 till date (May 20, 2015) i havent got my money back...still they want us to keep submitting documents again and again... Such a pain!!