Birla Sun Life — Mis selling

Policy number[protected] / Reference number[protected]
is there anyone who is listening to customers

first they mis sell the policy than they don't give any interest

then when you visit there office to deposit the documents as guided and requested in the mail, the branch staff is not aware and wasted almost 2 hours. frustrating and embarrassing the customer

then they request to send the resolution mail on there email id as they are not able to see there records

then they ask for documents which is not mentioned in the mail. branch asking for id proof which is not mentioned in the mail and policy holder is himself visiting the branch.

then they do not give any acknowledgement for the submission of documents