Birla Sun Life — policy payment is not updated

Address:

Hyderabad, Telangana

Hi teams,

We need to your help in getting this addressed asap, the premium payment was made on 24th march 2019 and so far it was not updated in the account and we haven't received the premium paid receipt, have been calling out chasing on the mails since almost 25 days and never got any proper response which address my issue, i see the tickets being created when i request each time over the mail but which never been addressed. The issue is still not addressed, i never seen such delayed response with any other insurances company. I want someone to take this up get addressed asap.

Please reach me on my number: [protected] if you need any further information.

Policy no:[protected]
Policy holder name: b shoba rani
Relationship with policy holder: son
Insurance company: aditya birla.

Issue: the payment paid was not updated in policy holder account and haven't received the premium receipt.

Complaint no crm: [protected]
Reference no's created for my issue but never addressed the issue with anyone of the ticket.
Cas[protected]q8n8k1
Cas[protected]k6d3j4
Cas[protected]r6w7x4
Cas[protected]g0p8s0
Cas[protected]p9f8s8

Regards,
Sravan