I am writing to express my disappointment with the customized pendant that I received from your company. When the pendant arrived, I was excited to see the design that I had created. However, upon opening the package, I discovered that the pendant was damaged.
The pendant had a broken chain, and the chain that came with it was low quality. The damage was evident, and it was clear that the product was not in good condition. I am extremely disappointed.
I would like to request a replacement or a refund for the product as soon as possible. I expect that the product I receive should be in good condition, as advertised.
I hope that you take this matter seriously and take steps to ensure that this kind of issue doesn't happen again in the future. I look forward to hearing back from you and finding a satisfactory solution to this matter. Was this information helpful? | 
