Blueswift — Defective name necklace delivered and not taking calls after that

Address: Not mentioned on website

Website: blueswift.in

Here's a revised version of your message:

I purchased a name necklace for my niece, but the necklace delivered had several defects:

1. The necklace was bent.
2. It had scratches.
3. The letters of the name were not carved properly and appeared very uneven.

I have tried to contact the company through phone calls, WhatsApp messages, and the website's contact form, but I have not received any response. It has been one week but no response. When I made the payment, they responded quickly on the same WhatsApp number, but now they are unresponsive. I’m unsure what to do next.