BMC — Taking document retruval charges at the time of closing the loan loan a/c no. [protected]

Address:

Mumbai City, Maharashtra

My father has taken loan from lic in 2002 now we are going to close the loan that time Mrs. rane deputy manger kaat kalyan they are taking document retrival charges and cersai charges that is not applicable when we taken the loan . and my father ecs bounce in March 2009 but it is mistakaly by bmc on that time they are not contact us .suddenly in 2013 they contact us and tell u re emi is bounce so we re ready to paid that interest and we paid that butvthat leady told you also paid legal charges . so I thin we paid more than that amount which is principal outstanding . that legal charges she said I will waived but we can not waived document retrival charges. Actually this is. Miss guidance by that leady and that changes should be not taken from customer side because it is not mentioned when customers get loan . that time customer paid processing fee. So kindly revert asap .