Bmrcl — refusal to recharge via debit card

Hi,
I am a regular lady traveller via the esteemed metro service. Due to unavailability of cash and any atm near by, i had requested the following employee (Image attached) at jayanagar metro station to recharge my card via my debit card. However she plainly refuses to do so even though the service has been made available by bmrcl.

On repeated requests from her fellow colleagues as well, she refused and continued behaving rashly. Had her colleagues also refused the same, being a woman, it would have been very difficult for me to travel at such late an hour at night, especially as i stay at nagasandra.

Kindly take the matter seriously so as to prevent further inconvenience.
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