[Resolved]  Bmtc — BMTC careless behaviour and poor knowledge of rules

Address:560068

I was travelling with 2 other fellows on sunday in volvo bmtc to KBS and conducter suggested to take a daily pass. I agreed and asked him if everyone requires an ID card. He said that if one member has then its enough. I cross checked twice and he said the same thing. Later when I was returning back and got into another bus, the bus conducter asked for everyone's identity. I asked him that if that is the rule why were we given the pass but he asked us to buy tickets. We refused and got down from the bus. I went to enquiry counter and they asked me to go to another counter. This happened for sometime; I went to 3-4 counters and finally I got to the correct counter. The guy over their was very reluctant to listen to the problem. He was saying that ID card must be there and it is also written on the pass. But the poor fellow could not find the rule written on pass (poor knowledge about their job). He asked me to find an officer with star badge on the road. I asked for officer name but he didnt tell. I had to catch another bus to come back home. "SHAME ON BMTC" esp about performing their responsibilities.
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Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2015
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir, BMTC regrets the inconvenience caused, taking note of your complaint the said crew will be called for personal enquiry at this office and necessary action will be initiated for his lapses. Further to identify the crew pl. provide the date and time of the incident along with pass no or the photo copy of the pass to take necessary action against the erring crew. BMTC
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