Bmtc — BMTC Not taking effective action even after complaining against same issue for almost 7 months

Address:

Bangalore, Karnataka

I am a daily commuter in BMTC bus in JambuSavari Dinne route. But the buses which are operated in this route have BMTC tag on it but the BMTC officials have lost complete control over their drivers and conductors here. The buses timings and where they stop the buses for how much time is all decided by the drivers and conductors. These drivers and conductors in this route think commuters do not have any work because of that they are sitting in this bus and dont follow timings. We are simply spending 45min to 1 hr for 20 min journey. There is bus stop called Kothanur Dinne which is 4th bus stop after JambuSavari Dinne starting point. Actually buses after starting from starting point should not unnecessarily stop in any of the bus stop for long time. But the buses starting from JambuSavari Dinne comes and stops in this Kothanur Dinne Bus Stop for almost 15 min at any time of the day. I have being complaining against this with the BMTC from 6 months but they have not taken action against this issue. Because of this i have missed my connecting buses and being late to office. Worst thing is i had to travel to some other city once so i wanted to travel to Majestic bus stand. The time from JambuSavari Dinne to Majestic should be maximum of 1hr 30 min. But the bus here took almost 3hrs and i missed the bus. Many people have missed their trains also. If we tell this things to drivers and conductors they come over us like goondas. Every bus in this route has drivers and conductors who are like rowdies and do not treat the passengers with dignity.They should understand that people who travel in this buses are highly respected in this society than these drivers and conductors. This issue should have solved by this time by BMTC but even after 6 months of complaining they have not taken things seriously. The buses form JambuSavari Dinne should not stop in Kothanur Dinne for more than 20 seconds and should reach Jayanagar 4th block in 20-30 minutes. The bus drivers and conductors in this route must be severely punished for acting like goondas and rowdies.This is our demand. Please atleast from the Indian consumer Complaint board we will get the issue solved.