[Resolved]  Bmtc — Complaint against the bus conductor for his misbehavior and offensive language.

Address:

Bangalore, Karnataka

Complaint against the bus conductor for his misbehavior and his offensive language. Respected sir, I would like to lodge a complaint against a bus conductor who behaved in a very bad manner with me and used some offensive language either. The story is as follows. I hopped into a BMTC bus no KA-01FA-1919 in the bus route 285 at Rajanukunte on 5th march 2014 around 12:30 pm. The bus conductor is asking for the tickets and he got near me and issuing a day pass to another person on the other side of the bus. So, the conductor’s backside is facing me, and I asked for a day pass twice and he did not listen to me and is going back, then I asked for the pass in a bigger tone, and then the thing started. He started arguing with me that I should have asked for the pass before as the bus has come to a checking station now. I said, I asked twice and you didn’t listen, now why are you shouting on me as it is your fault. Then he started abusing me, speaking in kannada (thika muchuko), and there is the worst part of offensive language. What right does he has to use such an offensive language upon me? The conductor did not even issue ticket for the person sitting beside me till asked him for a pass in a louder tone. There is a best part to this story, and that’s the great other Indian passengers and the co-employees of the conductor who were present in the bus were saying that this is my mistake and I should keep my mouth shut. What crime did I commit? The only one who is supporting me is the guy beside me who did listen to me twice while I am asking for a day pass. I even asked the conductor to give his name, so that I would complaint against him, he denied and repeated the same curse words (thika muchkondu, koothko). As I said before, no other passengers came to my rescue and in turn were saying me to sit down. I am humiliated and utterly disappointed with such a worse behavior from a public servant, who is having his wages from the taxpayers of this country. It is something like we are paying to our servants, so that they would abuse us elegantly. I expect a sincere apology from this guy and there should be a protocol that every bus conductor should address the passengers as “sir” and “madam”. When we call them, “sir”, doesn’t they have the responsibility of calling us, “sir”? Another rule should be made that if the co-passengers speak anything against or behalf of the passenger in such a situation, then they should be taken into the contempt of law. I am attesting two photographs. One is a snap taken inside the bus, and unfortunately it doesn’t depict a clear picture of the conductor. The other is the number plate of the bus. Regards Mukesh [protected]@gmail.com [protected]