Bmtc — I'm complaining about the bus

I have travelling from Baiyappanahalli metro station bus stop to Hope form. But they told that it's last stop is ITPL. I don't have any problem about this but they give ticket from Baiyappanahalli to hope form. Why they didn't give to ITPL if it is the last stop. And in bus board showing channasandra.

Bus no KA 57 F 4886