Bmtc — Refund pending for almost 2 years

Website:

mybmtc.karnataka.gov.in/english

My bus pass application was rejected in august 2018. Since then i have been making rounds to bmtc shanti nagar office, submitted several complaints & written to managing director of bmtc as well. I had to submit my account statement several times, after long hours of convincing i haven't received my refund.
I have been contacting miss chetna of bmtc office on her mobile who keeps assuring my refund of ₹1352 will happen by next month, as accountant is on maternity leave & other claims.
Till date, there have been no refund whatsoever. It's frustrating.
Mgov[protected]
23 august 2018
15adid006018