[Resolved]  Bmtc — Very Rude Behavior of Vajra Bus Driver

Address:Bangalore, Karnataka

I and my friend were travelling from JP Morgan stop, I took ticket to Brookefield and she took to Kundalahalli gate, but the conductor provided one ticket of Rs.55. Since there was no empty seats, my friend sat behind the conductor seat and conductor himself gave me his seat to sit. I and she were speaking about our work in English, though we were not loud the driver scolded in Kannada, though I understood I kept quiet and we didnt speak anything. But when she was getting down she handed me the ticket near the door. Purposefully the driver closed the door and she was hurt. Rather being sorry, he started abusing her. Later he turned to me and started scolding very badly. Not losing my patience I told him that she was just handling the ticket but he was like not driving the bus, stopped it in the middle of the road and started calling names, I was very angry when he included my parents also while abusing. I wanted to get down there only but he didnt even open the door when I asked him to do so. Moreover conductor also asked me to be quiet as he behaves like that with everyone. Is this a way to behave? I am very disappointed about this as I felt very embarrassed, more than all he included my parents in his abuses. What if the same repeats with other passengers? I want justice. The same should not be repeated with others.
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Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2015
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir, BMTC regrets the inconvenience caused, taking note of your complaint The said crew has been called for personal enquiry at this office and Necessary action will be initiated for his lapses. BMTC
Complaint comments 

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Dear Akshatha,

BMTC regrets for the inconvenience caused. Please provide us the vehicle details(registration no), date and time of the incident to identify that particular crew to take necessary actions on the same mail us at [protected]@mybmtc.com for further communication.

With regards,
ATM(public complaints)
BMTC

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