I had faced a similar issue on this website. The first step I did is to file a complaint with Razorpay which is the official payment gateway for this website stating the details about the scam and my purchase. Along with a screenshot of my payment.
Secondly, I filed a complaint online with the cyber crime department at https://cybercrime.gov.in regarding the same.
The cybercrime complaint form will ask you for details of your Razorpay payment id, bank transaction id ( card or UPI reference) and suspect name so it is important to file a complaint with Razorpay since they mention the merchant name whose account the money got transferred to which you can use as a suspect name.
After the complaint has been filed. They'll send a complaint acknowledgement in your email. Download the file.
Thirdly, write to the cyber cell department of your respective bank from which the payment was made from your end. For example, if your bank is ICICI, Find the email address of their cyber cell department. Then, write an email to them mentioning in details of your problem. Mention how you got scammed on this website. Mention Your name, Account number, UPI reference number of your payment, and Razorpay payment id and attach your cybercrime complaint file along with this mail. Ask them that you are requesting a chargeback for a fraudulent website/scam. Chargeback can be applied for 45-120 days of the transaction.
Your bank will initiate a chargeback on the frauds bank account and money will be credited.
I had faced a similar issue on this website. The first step I did is to file a complaint with Razorpay which is the official payment gateway for this website stating the details about the scam and my purchase. Along with a screenshot of my payment.
Secondly, I filed a complaint online with the cyber crime department at https://cybercrime.gov.in regarding the same.
The cybercrime complaint form will ask you for details of your Razorpay payment id, bank transaction id ( card or UPI reference) and suspect name so it is important to file a complaint with Razorpay since they mention the merchant name whose account the money got transferred to which you can use as a suspect name.
After the complaint has been filed. They'll send a complaint acknowledgement in your email. Download the file.
Thirdly, write to the cyber cell department of your respective bank from which the payment was made from your end. For example, if your bank is ICICI, Find the email address of their cyber cell department. Then, write an email to them mentioning in details of your problem. Mention how you got scammed on this website. Mention Your name, Account number, UPI reference number of your payment, and Razorpay payment id and attach your cybercrime complaint file along with this mail. Ask them that you are requesting a chargeback for a fraudulent website/scam. Chargeback can be applied for 45-120 days of the transaction.
Your bank will initiate a chargeback on the frauds bank account and money will be credited.
I received my money back within a day.
Hope this helps. Goodluck